Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
215 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We don’t just sell hats. We live and breathe hats. Headwear isn’t just our business—it’s our passion. Founded in 1911, JJ Hat Center is the oldest hat shop in New York and a true institution. For over a hundred years, the hatters have been proud of excellent customer service and competent advice.
JJ Hat Center (jjhatcenter.com) has 215 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
215 approved reviews, newest moderated first
One of the hats size 57 which is small for me. When I placed the order I've chosen 57/58 that my size is 58. I've been informed by you I have to send back to you for exchange on me. This will cost me around one hundred sixty dollars which is more expensive than the hat.
By Mohammed A.
Excellent service, high quality
By Ernst Hugo B.
The exchange was handled quickly and professionally. I received a beautiful hat that fits my head better and gives me great style. Thank you!
By Ardis
The quality
By Andres R.
Quality merchandise, stylish hats, decent prices, and attentive delivery is why I shop at J.J. Hats.
By Ron A.
Care and respect for you customers! Of course quality my hat . I get comments how the hat looks. Last but not least the letter explaining the return policy was outstanding. I shall be buying again and refer my friends to you.
By Art B.
The hat that I ordered is still sitting in customs in Elizabeth, New Jersey In good faith, I ordered the hat from JJ hat Unbeknownst to me it was coming in from Italy Customs wants to know the origin of the hat fur Obviously, I have no idea
By Chester M.
Expedited shipping. Great tracking! Hat looks beautiful!! Very satisfied!!
By Greg H.
