Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
83 reviews
jamesleather.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
James Leather was built on a simple belief: leather goods should be tough enough to handle your life and honest enough to improve with age. We make bags, wallets, jackets, and accessories for men and women who want the real thing. Not fast fashion with a leather label. Not bonded material that cracks after a year. Full-grain leather, crafted to develop character the more you use it — the kind of goods that get passed down, not thrown out. Every product in the James Leather collection is designed around durability first. The stitching, the hardware, the cut — everything is chosen to hold up under daily use without sacrificing how it looks. Rugged doesn't mean rough. It means built right. We serve customers across the United States with fast shipping and a team that takes customer service seriously. If something isn't right with your order, we make it right — no runaround, no fine print. James Leather isn't for everyone. It's for the person who's tired of replacing things and ready to own something that lasts. If that's you, you're in the right place. Explore the full collection at jamesleather.com.
jamesleather.com (jamesleather.com) has 83 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
83 approved reviews, newest moderated first
Bag is too heavy even empty? Need to return. Please send return slip. Thanks Steven Thompson
By Steven T.
Response from jamesleather.com· Jul 8, 2026
Hi Steve, I am sorry the bag was too heavy for you! Leather bags can sometimes be heavy depending on design and size, we sent you return instructions to your email!
Jacket is fake and not made with real leather like advertised I did a smell test and it smells of chemicals and not natural cowhide, it’s entirely too smooth for being full grain cowhide and when I dropped water on it it sat on the surface of the jacket, real cowhide leather soaks up the water. The leather is fake
By Mackenzie B.
Response from jamesleather.com· Jul 7, 2026
Hi Mackenzie, Our jackets are made of full grain cow leather, we reached out to you to offer you a resolution if you are not satisfied with your jacket, we didnt get a reply from you, we would be more than happy to assist you!
I ordered a leather backpack from James Leather. Then I began to read all the bad reviews. I reached out to them and they promptly emailed me back and assured me they would do everything to make my experience a good one. Well in five days I got my backpack and it exceeded my expectations. It was just as pictured and I am loving using it. I will definitely order from them again.
By Damon K.
Response from jamesleather.com· Jun 10, 2026
Damon, thank you so much for giving us the chance to make it right and for coming back to share your experience. That takes a genuinely good person and we do not take it for granted. So glad the backpack exceeded your expectations — we cannot wait to have you back! 🙏
Pathetic. Refuses to acknowledge the defects (major scratches and holes) even after getting order number and photos! They refuse accountability and keep telling me to look at my own photos of the damaged bag they sent! Steer clear. Pleather!!!!!!!
By Eit N.
Response from jamesleather.com· Jun 10, 2026
Hi, thank you for taking the time to share your experience and we are truly sorry to hear you received a damaged item — that is never acceptable and we completely understand your frustration. We did carefully review all the photos you shared and we want to gently bring something to your attention — the bag in the images shows a "Johnson & Co." logo, which is not our brand. We are James Leather and every product we sell carries our James Leather branding. It appears this purchase was made with a different company, and we genuinely feel for you in this situation. We would encourage you to reach out directly to Johnson & Co. as they would be the right point of contact to resolve this for you. We hope you get the help you deserve!
Beyond the bag I purchased which is fantastic, the customer service was amazing. Which is hard to find these days. The team at James Leather goes the extra mile and I’d like to say thank you for an excellent transaction!
By Torrance L.
Response from jamesleather.com· Jun 10, 2026
Thank you so much for taking the time to share this — it truly means the world to us and our team. We work hard every day to make sure every customer feels taken care of, and knowing you felt that makes it all worthwhile. We hope to have you back for a long time to come! 🙏
I truly love the buffalo leather sling bag I purchased from James Leather. The quality of the leather is excellent, the craftsmanship is impressive, and the bag is both stylish and versatile for everyday use. I did experience an issue with the zipper on my original bag, but James Leather handled the situation exceptionally well and promptly replaced it with a brand new bag. I couldn’t be happier with how they stood behind their product and made things right. I also want to recognize Aian for the outstanding customer service throughout the process. Aian was professional, responsive, helpful, and genuinely cared about ensuring I had a positive experience. It’s refreshing to work with a company that values both quality products and excellent customer support. Highly recommend!
By Karen A.
Response from jamesleather.com· May 26, 2026
Thank you for your kind words; it really means a lot to us!
The jacket ordered is low quality. Not only that, the pads are stictched in wrong. The left elbow pad is sewed in shut. You cant even get your arm in it. Do not waste your money with this phony company.
By Edward E.
Response from jamesleather.com· May 26, 2026
Hi, we're truly sorry about the jacket — a sewn-shut elbow pad is a clear manufacturing defect and this should never have passed quality control or left our warehouse. We take full responsibility for this. Please email us at [email protected] with your order number and we will send you a replacement jacket immediately at no cost to you. We've since tightened our quality checks to prevent this from happening again. We hope you'll give us the chance to make this right. — The James Leather Team
I ordered a backpack which took 4+ weeks to receive after 13 emails to check order status. There is no phone number for this business. Once I got the bag I didn’t like the color and zipper placement and wanted to return the item. After several more emails, I was only offered store credit with a restocking fee of $20. Worst shopping experience ever. Return policy is ridiculous. Unable to contact customer service.
By Corinne H.
Response from jamesleather.com· May 26, 2026
Hi, we're truly sorry for the experience you had — 4+ weeks with no clear updates and a return process that left you feeling unheard is not acceptable, and we understand your frustration completely. Since then, we've made significant changes: our shipping and fulfillment is faster, customers now receive real-time tracking updates, and our support team is reachable with much quicker response times. We'd love the opportunity to make this right for you. Please reach out to us directly at [email protected] and we'll work with you on a solution — whether that's an exchange, store credit, or finding the right bag for you. — The James Leather Team
