Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
83 reviews
jamesleather.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
James Leather was built on a simple belief: leather goods should be tough enough to handle your life and honest enough to improve with age. We make bags, wallets, jackets, and accessories for men and women who want the real thing. Not fast fashion with a leather label. Not bonded material that cracks after a year. Full-grain leather, crafted to develop character the more you use it — the kind of goods that get passed down, not thrown out. Every product in the James Leather collection is designed around durability first. The stitching, the hardware, the cut — everything is chosen to hold up under daily use without sacrificing how it looks. Rugged doesn't mean rough. It means built right. We serve customers across the United States with fast shipping and a team that takes customer service seriously. If something isn't right with your order, we make it right — no runaround, no fine print. James Leather isn't for everyone. It's for the person who's tired of replacing things and ready to own something that lasts. If that's you, you're in the right place. Explore the full collection at jamesleather.com.
jamesleather.com (jamesleather.com) has 83 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
83 approved reviews, newest moderated first
Get the order to customer when yoir ad says it will
By Thomas S.
Response from jamesleather.com· Jul 28, 2026
Hi Thomas, We apologize that the order got kept up by customs, your were so paitent and understanding through the process, We sent you a free conditioner as an apology. I am so sorry, Thomas!
Fast shipping.
By Chad
Response from jamesleather.com· Jul 28, 2026
Thank you, Chad!
The customer service is outstanding in every way: fast, efficient, intelligent and successful the first time around. This is a very customer friendly organization which has a personal touch and determination to exceed expectations.
By Steven M.
Response from jamesleather.com· Oct 22, 2026
Thank you so much, Steven! Your kind words about our customer service mean the world to our small team. We truly appreciate you taking the time to share them. Gitte / James Leather
What a terrific experience! After connecting with half a dozen other leather companies, I hit upon James Leather. Team Member, Ms. Gitte Davis, was absolutely amazing. She answered all my questions, and emails, in a timely, professional, helpful and friendly manner. I would not have chosen James Leather, were it not for Gitte and the excellent selection of leather goods. The quality of their goods is outstanding and Gitte's customer service is extraordinary. Try them. I will be back again! Anthony M. from Florida
By Anthony M.
Response from jamesleather.com· Jul 14, 2026
Thank you so much, Anthony — this genuinely made our day. We're so glad you found us, and even happier that Dr. Ruane will be enjoying his gift soon. Thank you for choosing James Leather and taking the time out of your day to leave us a review!
For the most part I’m happy with the product it just was not the type of leather or look as advertised but it will do the job
By customer
Response from jamesleather.com· Jul 13, 2026
Thank you so much for your honest review of the bag! If there is any issues with the bag or if you have a specific concern, feel free to reach out to our team at [email protected] and we will be happy to assist you!
The first bag I ordered had a small flaw and wasn't quite right. I am glad I spoke up about it as the follow-up customer service was amazing. Otherwise, I would not have known. Gitte gave me the chance to look through some other options and what I settled on turned out to be the exact bag I was looking for in the first place. I absolutely love it. There were check-ins and updates along the way, and she really worked to make it right. This is not the most expensive purchase anyone has ever made, but James Leather got a really satisfied and loyal customer out of it. Thank you!
By Peter M.
Response from jamesleather.com· Jul 13, 2026
Peter, thank you so much for taking the time to write this. I'm really glad we could turn the flaw into a bag you actually love. That's exactly how it should go. Enjoy it, and thanks for being patient while we sorted it out!
The overall quality is superb! The craftsmanship is top notch. I truely only have one issue that had i looked closer I woukd not have purchased. The magnetic snaps are really cheap and they do not hold well at all. I dont understand why regular snaps were not used. Overall complaint. Product itself its truly amazing. Get rid of the magnetic snaps and use traditional snaps. Thanks
By Clay T.
Response from jamesleather.com· Jul 12, 2026
Hi, thank you so much for taking the time to leave this feedback! Really glad to hear you're happy with the craftsmanship overall. You're not the first person to bring up the magnetic snaps, and it's honestly fair feedback — we're looking into it. Appreciate you flagging it so specifically, it helps us figure out what to prioritize. Thanks again for the kind words on the quality, it means a lot.
Magnet snaps not what I was looking for but ok for day to day and some travel use. Overall feel and finish also not as sturdy as envisioned. Good size and so far utilitarian in uses.
By Jeffrey
Response from jamesleather.com· Jul 9, 2026
Hi, thank you for the honest feedback! We're glad it's working well for your day-to-day and travel use. We're always looking at ways to improve our hardware and finish, so this is genuinely helpful for us to hear. Appreciate you taking the time to share it!
