Amazing Customer Service
Jacket Hub helped out so much during my replacement and quickly responded to any questions or worries I had. Th customer service is amazing and I’m so thankful for all the help!
By amelia
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
613 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
613 approved reviews, newest moderated first
Jacket Hub helped out so much during my replacement and quickly responded to any questions or worries I had. Th customer service is amazing and I’m so thankful for all the help!
By amelia
Danny Oliver very helpful with order and measurements
By Theresa W.
We ordered and payed accidently 2 hoody’s, so we cancelled 1 and asked for refund. Harry from cs was helpfull at first, and told us he would forward our mail to the finance departement. After this, no refund and ignoring our other e- mails. The 1 hoody did come our way. B.Swart The Netherlands
By Brigitte
Thank you Walter Jr
By Jenna H.
Ich habe ein anderen Produkt bekommen, als auf den Produktbildern zu erkennen (warenfälschung). Nun verweigert man mir die Rücknahme
By Ta G.
Walter Jr was So nice He Help Me With my small problem thank you
By Nesh
Harry was great - he resolved my question and even took the initiative to call me so that we didn't have to keep trading emails.
By D M.
If i could give less than 1 star i would. Terrible experience with customer support and was treated very rudely when i tried to cancel a late order after a few vague replies being told to be patient and keep waiting with no real update. I have no faith i will get items as expected or even a refund. EDIT: Thank goodness for Paypal who with enough evidence was able to refund me for my order! Always use Paypal and document EVERYTHING!!
By Aubrey