Shipping Query
Very quick polite friendly response which answered my query by Beth.
By Anne and J.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
613 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
613 approved reviews, newest moderated first
Very quick polite friendly response which answered my query by Beth.
By Anne and J.
The product was of very high quality and represented well on their web page. The only issue I had was a letter of the jacket wasn't properly represented. John Marshall was very helpful addressing my one complaint.
By Jim
The customer service is great. I called with an inquiry and they responded right away. Walter Jr was very helpful.
By Marlene
Harry was my customer service rep. and he was so helpful and quick to respond. Very nice too!
By J. A.
I was very disappointed to get notification that my parcel, intended as a birthday present, has been delayed. I explained the urgency and Walter Jr. has been super helpful in trying to ensure that it will shop on time. Very nice to have a person who will try and help the other side instead of nameless automated replies/
By Dawn G.
Harry made a good job...waiting for my Hoddie...
By Alexander B.
Having Harry on the phone was amazing. So quick and easy. Thanks again
By Dillon P.
Thank you harry, Walter jr, and the whole hub team , honestly best service , fast response, and amazing service overall !!! Thank u guys again and I hope to order from you guys again ❣️
By Juju