Jacob was very helpful when I had…questions
Jacob was very helpful when I had questions about my order. The service is great and the jacket is top quality. Thank you so much
By Nadine Boblett B.
Friday, November 6, 2026 · Customer reviews of US businesses
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613 reviews
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jacket-hub.com is listed under Needlework & Knitting.
jacket-hub.com (jacket-hub.com) has 613 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
613 approved reviews, newest moderated first
Jacob was very helpful when I had questions about my order. The service is great and the jacket is top quality. Thank you so much
By Nadine Boblett B.
Ordered an Eisenhower jacket and am very happy with it, fits well and shipped relatively quickly. Jacob was quick to ask me and verify my shipping address was to prevent any errors. Would order from again!
By Jean-Alexander Kande B.
I had really great customer service. Harry was helping me with a return, he was very efficient and had very fast replies. He was very helpful and made my returning process much easier.
By Sienna H.
Absolutely a fake website so stay clear of this site. I tried to contact them after my order and was given a complete run around. DO NOT ORDER FROM THESE FRAUDS!
By Brian B.
Nice site, plenty of choice of stuff to order; still, I had a problem with payment for the order, so slight problem there. The customer service guy, Walter Jr. (thick Indian accent, but very helpful) helped resolve the issue quickly though, so I won't hold it against them.
By Aljaž K.
Horrible company. Placed order on 9/25 and have yet to receive item. Reached out to customer service on Friday, October 7th and was informed my order will be shipping on Monday, October 9th. It is now Wednesday, October 18th. I have no tracking info and have not received anything. I’m currently reaching out as I write. I suggest if you’re interested in purchasing from this company, don’t. DO NOT ORDER FROM THIS COMPANY. I’m not sure why they have a 4 star.
By Carter
Harry was extremely responsive and great communicator. Got my package quick!
By Brendan M.
I can’t say enough how happy I am with how my question was handled. It is this type of service that makes me come back to businesses like this. Amazing!
By Betty C.