On to Florence
Easy to make reservation and was provided information needed to board the correct train to Florence
By MICHAEL
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
127 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you’re exploring Italy for the first time or embarking on your next Italian adventure, rail travel is the ideal way to explore Italy’s many beautiful cities and rich landscapes. ItaliaRail is here to make sure you have everything you need to make your Italian rail journey remarkable.ItaliaRail also provides a wealth of information about Italian train travel. Prepare for your trip with detailed information about Italy’s great cities, trains and rail stations. Learn tips and tricks for traveling by train in Italy — what to pack for your journey, how to plan your trip, and what to see when you get there.
ItaliaRail (italiarail.com) has 127 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
127 approved reviews, newest moderated first
Easy to make reservation and was provided information needed to board the correct train to Florence
By MICHAEL
If you buy the cheapest non refundable ticket that can be changed use this company. If you buy a modifiable ticket DO NOT use them. You can not change your ticket at the train station. It’s impossible to get thru on their phone line and the email is an ai travel agent. Please go thru the official train site for purchase.
By Consumer
Response from ItaliaRail· Sep 23, 2026
We’re sorry to hear you had difficulty changing your train ticket. Based on your review, it's quite possible you didn't purchase from Italiarail, as we don't use AI for customer support. We give priority attention to customer inquiries for customers traveling within 24 hours, so a member of our traveler experience team would have responded to your email quickly. The national railway caters mainly to Italian travelers and relies on international partners such as Itailarail to support international travelers; many of our customers appreciate our 24/7 English-speaking support. If you send an email to [email protected], we'll be happy to investigate this matter and respond to you directly.
Easy to book and understand.
By Christine F.
Tickets were easy to purchase and the signage at the train station was easy to follow. It would be nice if the trains were not so crowded!
By CC
It was easy to make my booking, and the times I needed are available. I am only booking a few weeks in advance, I’m making a last minute trip. The extras offered are helpful - the magazine, the discounts on tours. Thank you!
By Shannon M.
We had a good experience with ordering our tickets from the website.
By Zehavit G.
Easy to use, quick booking. Simple and efficient.
By Luke S.
Great app and very easy to use
By Greg S.