ItaliaRailReviews of italiarail.com

Update: Got a refund. Original: 1 Start. Do not use them!!! Train got cancelled, fighting to get a refund. Buy directly from TrenItalia

Web site very easy to use. I did a very big itinerary and a short timeline. Took and booked many trains. Had no issues with any of my bookings. When booking ahead when the site says No Available trains - that just means the schedule is not out yet. I was in panic mode at the start as I thought it meant no trains. But they send a message to sign up and they send you notification when its available - very helpful. I had to do a refund as I change my itinerary it was very easy and received refund the next day. I also asked questions via email response always within 24 hours. There was a train strike which was unfortunate but they did email with the issue right away. However with this situation you just had to wait to see when the trains would run again and book a train quickly. Not something they could do anything about. The strike was not their company it was the train company. Over all easy and customer service great. I will use them again!

I accidentally booked 4 tickets instead of 2. I wanted to change seats and apparently without noticing I added 2 new tickets. That was very unfortunate so I think this part of the website could be better. But having said that, when I contacted them, I got very quick replies. Even though the ticket clearly states no refund I did get a full refund!! Which was great!