ItaliaRailReviews of italiarail.com

I booked, they cancelled within 10 minutes, then linked me to a page on their site to rebook at 3 x the original cost. Mike Fuller CEO, what scam is this?

Train from Florence to Naples took 6 hours for a 3 hour trip. The bathroom was dirty, trash at every table, they ran out of water and food. No attendants, no help, no information. Bad trip!

I booked 5 tickets from the airport to Rome Termini and the tickets were never emailed to me as promised. I sent 3 complaints on the contact forms and none were responded to. I don't know where to escalate this to.

Don't ever book with this company. If you don't believe me!! 73 % of all books are pissed at this company. I lost my money. I'm so fed up here in Italy. Be careful. Check things out. Please!!

I accidentally booked 4 tickets instead of 2. I wanted to change seats and apparently without noticing I added 2 new tickets. That was very unfortunate so I think this part of the website could be better. But having said that, when I contacted them, I got very quick replies. Even though the ticket clearly states no refund I did get a full refund!! Which was great!

Due to COVID-19 our train journies in Italy were cancelled. I applied for vouchers With the added benefits for accepting a voucher but nothing has materialised. This has been going on since May And after several emails to this Agency I am not sure if they exist or are genuine in what they offered for accepting vouchers. I keep getting answers to say I need to basically to wait as they are so pressured. I had not realised when doing the booking that it was actually an agency and not the official rail company. Has anyone else had this problem?

This company is taking advantage of people during the COVID situation by not changing their refund policy. My whole trip was cancelled and every other business refunded my money or loved my reservation to my new dates - except this one. They use some bs excuse that they are a third party and can’t refund because the Italian train company hasn’t changed policy. Shameful. Do the right thing trenitalia

I am American living in Italy. I wanted to buy two-way tickets from Terni to Rome. I thought that everything is fine but I got an email saying that they had to cancel my reservation because they were unable to verify my information. The email was from Briana K reference to TRE-MY1F-LGCD-2Z6Y-B. I didn't understand what does it mean that they were unable to verify my information; they had my Italian as well as my US phone and nobody contacted me. Then I tried again, using another email and another credit card, but got the same result. This time the email was from Chris S. and the referral was to a request 175391 (January 30) and my order number was TRE-Z7ZZ-6GTZ-LW2U-J. This time I called them, but got an answering machine. I left a message explaining the situation asking them to call me back but nobody bothered to do this. I was really very disappointed from the service I got, or should I say for the lack of it