Prompt response
Prompt response
By Glenda W.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
127 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you’re exploring Italy for the first time or embarking on your next Italian adventure, rail travel is the ideal way to explore Italy’s many beautiful cities and rich landscapes. ItaliaRail is here to make sure you have everything you need to make your Italian rail journey remarkable.ItaliaRail also provides a wealth of information about Italian train travel. Prepare for your trip with detailed information about Italy’s great cities, trains and rail stations. Learn tips and tricks for traveling by train in Italy — what to pack for your journey, how to plan your trip, and what to see when you get there.
ItaliaRail (italiarail.com) has 127 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
127 approved reviews, newest moderated first
Prompt response
By Glenda W.
Receive quick response. Easy to make a change
By customer
Izzy helped me make the necessary changes to my ticket and I appreciate how easy it was.
By Jorge
I admired the immediate service via E Answered my queries at once Clear, efficient, helpful
By customer Michael F.
My experience was incredible! I can't believe how easy it was to send a message. Your team was kind, generous, fixed it right away and even made me more excited about visiting Italy. Thank you!
By Manisha S.
All communication in English helps a lot. ItaliaRail is also very quick to respond with accurate information. They are really willing to help and that's what they do!
By NT
It would not let me make a reservation and would not say why. Just that there was an error.
By customer
Response from ItaliaRail· Aug 12, 2025
We're sorry to hear about your difficulty booking. Based on a review of your support case, the tickets you are attempting to book are not available for purchase yet. We will work to enhance the messaging around the error and apologize for the inconvenience.
Very helpful and fast on refund request
By customer