IssuetrakReviews of issuetrak.com

Great Product, easy integration. Would recommend this as your IT Help Desk solution.

Started off great with our rep but then I emailed a couple of times and left a vm message and they weren't returned. Found out that she no longer worked there. I located our new account rep and he has been great assisting us with a version upgrade. Would be a good idea to send a blast email to the account reps clients indicating the new rep so there isn't miscommunications.

Whenever I've had an issue customer service responds quickly and with helpful suggestions.

We adopted IssueTrak 10 years ago as our Service Desk application. Today it is the main channel of communication between IT Services Users and us as a corporate unit responsible of those services. Their attributes (simple and user friendly GUI, full web with no component required to be installed at user desktop, incremental functional evolution) remain as when we choice it. Regards

I have had no issues thus far, Mike and the tech support team have been great.

Issuetrak helps us track our daily work effectively! I also like how it integrates with our customized platforms as well. Great product!

Used the IssueTrak software as both on-premise and cloud service. Very good value for what you get from the software. Flexible and since the modules are optional you can use just what is applicable to your organization. Their implementation team and support is very good as well.

I was actually surprised that I received a call and had multiple email follow-ups.