Awesome customer service.
Awesome customer service.
By McConnell
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
343 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
343 approved reviews, newest moderated first
Awesome customer service.
By McConnell
Support staff was extremely friendly and willing to listen in detail to my concerns before making informed recommendations.
By Austin S.
very stable and customizable system.
By Jonathan S.
As always tech support gets me up ad running fast.
By Michael
This software has many great functions and probably works well for a small team. The software is not scalable, which Issuetrak is open about. The support team has always been responsive and even created custom workarounds to issues. They recently updated many of the core processes in the application, such as email processing.
By Micheal H.
Response from Issuetrak· May 3, 2017
Michael, Thanks for your feedback and positive words about our support team. We're sorry that Issuetrak was not able to meet your specific scaling needs. If you want to discuss any remaining concerns based on your implementation of Issuetrak and updates in the works on our side, we're happy to speak with you.
Very useful tool for immediate customer feedback and resolution of issues.
By Joe
Little difficult to find open tasks. just needs a cleaner layout
By Shane
Response from Issuetrak· Apr 17, 2017
Thank you for your feedback Shane. I've documented your concerns regarding the Tasks interface to share with our Developers.
Responded well to immediate needs
By Marie