Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
343 reviews
IssuetrakSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
343 approved reviews, newest moderated first
A very scalable cloud based solution that their support staff can easily help you with. I was looking for a product that we could start very simply with and expand with small steps to be comfortable before we expanded to the next program expansion and further business integration. Price is right and staff are helpful and easily accessible.
By Tom R.
Issuetrak has amazing features, easy to use and customize to your own preference. The one change would be having the IT Support be a bit more customer oriented.
By Avi H.
Response from Issuetrak· Jun 19, 2017
Thank you for your review, Avindra; I will make sure to provide your feedback to the support team. One of our primary goals at Issuetrak is to offer our customers the best support possible. We strive to learn and improve and will work to make sure your experiences in the future are nothing less than exemplary.
Timely feedback! Knowledgeable representative who was professional and friendly. Always great service!
By IT K.
Great product, very helpful staff, easy to use and setup.
By Raj M.
Overall the system is very beneficial. I would like to discuss issue additional/edit/deletion with someone if possible. Thank you.
By Kerri W.
Response from Issuetrak· Jun 19, 2017
Thank you for the feedback Kerri! I will make sure someone reaches out to you as soon as possible.
Support at IssueTrak is great
By Bob V.
Very easy to use and setup. The customer service has been outstanding and worked me through any issue we have had.
By Angel A.
Our company has been using IssueTrak for some 5 years now and have 'never' ran into any problem that I didn't get a prompt and enlightening resolution for. We have been able to keep up with any and all Issues sent us through IssueTrak. I have been very satisfied with going back into our issues, from the many agencies that use our software, to view which ones can be handled with little effort to the ones that will require more time. I can't say enough about IssueTrak. I recommend if you are searching for software to keep track of all issues within your company that you give IssueTrak a good hard look. That's what I did.
By Sandi D.
