Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
343 reviews
IssuetrakSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Issuetrak is a versatile B2B web-application for help desks in multiple industries. Our configurable and simple-to-use ticketing software helps organizations streamline help desk operations by tracking and managing issues, complaints, customer support requests, workflow management, IT assets, and more. Issuetrak software also comes with built-in report generation, task management and alerts to help businesses swiftly and effectively organize and handle all and any issues reported by users or employees. Issuetrak's highly customizable interface facilitates easy integration of Issuetrak in your existing system, protecting your tech spend and ensuring no issue slips through the cracks!
Issuetrak (issuetrak.com) has 343 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
343 approved reviews, newest moderated first
The team at IssueTrak is great. They have answered my questions quickly and - most importantly - resolved any issues on the first attempt. Every support person that I have dealt with was able to go in-depth for all application functions.
By SPR
Positive Points Very Flexible as in SLA's, Survey's, API's, and Reports. Groups, Districts, and Departments are all helpful in the retail industry. Really love the inbound email and how it can interpret the email and also feel that I should be able to add more things for it to interpret tickets. Negative Points Active Directory integration with this new release is a little painful. As said before I need inbound email more flexible to be able to interpret and assign tickets.
By Mark
Response from Issuetrak· Mar 3, 2017
Thank you for your feedback, Mark! We take all of our user's comments to heart and are constantly working to improve our product. I did notice your calls into the Support Team regarding both the Active Directory/Upgrade issue and Incoming Email Tokens - I'm sorry things did not go as smoothly as we'd like. Rest assured, I have recorded your feedback so I can provide it to our developers. Also, if you have additional ideas/suggestions, we have a forum on UserVoice where we track customer generated requests - that can be accessed here: https://issuetrak.uservoice.com. Thanks again!
good simple product with excellent support. Incoming mail processing is great, you can update issues by emails without having to login. price is good if you have large number of users. license is based on agent not number of users,
By Riyaz
We use IssueTrak for internal as well as customer projects. It is extremely robust and customizable. My user base really loves it! I highly recommend it!!
By Peter
We have only been using Issuetrak for a few weeks and we have been able to customize several functions within the system. Issuetrak seems to present endless opportunities for optimizing many more positions than just guest services. Very impressive!!!
By Steve
IssueTrak was a very good investment for our company! We are able to customize this to suit our needs, which are extremely complicated! We highly recommend this to others as it's ease of use and fairly simple implementation sets it worlds apart from other systems.
By Gretchen
The IssueTrak support team is always top-notch!
By Jimmy
Version 10 has great benefits. We have been using Issue Trak for a number of years. I has wonderful features. I especially like the reporting ability and of course the Rich Text comments now.
By Mark
