Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
385 reviews
Progress formerly IpswitchSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ipswitch is making the networked world a safer place to share data. We develop software for SMBs and enterprises that assure secure data sharing and high-performance network infrastructures.
Progress formerly Ipswitch (ipswitch.com) has 385 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 46 reviews with 1 star · Clear filters
Tech support terrible
By RSLU
Response from Progress formerly Ipswitch· Nov 16, 2018
Thank you for your feedback. I was not able to find any instances of tech support cases related to your account. I have also reached out personally to you without response. We would like to make an effort to correct any issues you may be having. Please get in touch with us.
Tech Support = 0 Could not fix a polling problem. After tech support gave up on the problem, I ran the installer again and it worked. Upgrade from Major Versions = 0 Wasted over 40 hrs on 2017 upgrade only to roll back to 2016. Not sure I want to ever try 2018. Ten years ago I would have given it a 5. Questioning why we pay for support after the 2017 disaster.
By B F.
Response from Progress formerly Ipswitch· Oct 23, 2018
B Freeman, thank you for your feedback and support of WhatsUp Gold throughout the years. I believe that our tech support group has been working diligently with you to help resolve your issues. I understand your hesitation to move to 2018, but I am confident you will find that it is a very stable platform. I would be happy to offer up assistance in migrating if you are interested. I also hope that we can regain your trust in the future.
There is a bug that's been affecting us for quite a while, whereby we get a flurry of 'false' down messages at seemingly random times. We've been talking with support and it's something that is known about but there is no fix yet. We're a small, rural hospital with limited staff, and the alarm fatigue is frankly getting to be DANGEROUS. It's really sad, since we've been running whatsup for several years now, with no real issues. But somehow they can't figure out how to fix this, and it's definitely a significant problem. Will be purchasing a different solution at next possible opportunity.
By John H.
Response from Progress formerly Ipswitch· Oct 23, 2018
John, thank you for your support of WhatsUp Gold throughout the years. I am sorry to hear the product is not working for you. I believe that our technical support group has been working with you and have sent you a potential fix to resolve your issues. I hope that we can regain your trust and business.
Hate the new web interface for what’s up. Hate that most functionality has been removed from the fat client
By disgruntled U.
Response from Progress formerly Ipswitch· Oct 3, 2018
Hi, I'm sorry that you hit an issue with the web interface of WhatsUp Gold. I know that we have been trying to reach out to you regarding the issues you're having, but haven't had any luck. We'd love to have a chance to make you a happy customer. Please let us know the best way to get in touch. Go to www.ipswitch.com, scroll to very bottom and click "website feedback." Thanks! Alex.
Purchasing process is bad. Paying is easy, but information on retreiving the download for this product is not very clear. You must register to the community, whereupon you are supposed to find your purchased products on your Products page. Despite the message stating "Products for new contacts and online orders can take up to 1 hour to show under My Products" my purchased product has not shown up after waiting several hours. So on the whole, not very satisfying at all. In this digital age you could expect a smoother transaction.
By Karin
Response from Progress formerly Ipswitch· Aug 20, 2018
Karin, I am just seeing your comment here. I hope you were ultimately able to download your software. If so, I apologize for the inconvenience. If not, please feel free to contact me here at Ipswitch. Go to www.ipswitch.com, scroll to very bottom and click "website feedback." Thanks! Alex.
A month now, and still have received my download link.
By Michael B.
Response from Progress formerly Ipswitch· Jul 17, 2018
Hi, I am very sorry that you hit this snag in the download process for WS_FTP Professional. I now see that you've been able to access your download, but it should have been easier for you, and we are looking into why this happened. Regards, Alex Digital Marketing Manager, Ipswitch
If I could give it less stars I would. The UI is so old and dated. Ended up going with Filezilla Pro. WSFTP was a waste of money that clearly hasn't been updated (at least in the UI) for a decade or two. My guess is they stopped investing in this product a long time ago.
By Pat
Worst tech support I have ever encountered. Takes an act of congress to reinstall and activate software after a crash. They say to call tech support to get it reactivated but then say you can't contact tech support without a support contract.
By Frank C.
