Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
385 reviews
Progress formerly IpswitchSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ipswitch is making the networked world a safer place to share data. We develop software for SMBs and enterprises that assure secure data sharing and high-performance network infrastructures.
Progress formerly Ipswitch (ipswitch.com) has 385 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 46 reviews with 1 star · Clear filters
You took away my account so I had to make a new. And you took away my program. That is very bad. And your support is not good.
By Arne P.
Response from Progress formerly Ipswitch· Oct 2, 2019
I'm sorry for your frustration, Arne. I will make sure your feedback reaches the appropriate people. If you require further assistance or support, please reach out.
Still waiting for answer to support question
By Mike K.
Response from Progress formerly Ipswitch· Oct 2, 2019
I apologize for the delay, Mike. I have just notified our support team to follow up with you as soon as possible. Thank you for letting us know.
I've previously reviewed the product & gave it 5 stars. Apparently the blasted oligoneurals at Trustpilot can't be bothered to actually record the fact I've reviewed the product or are too stupid to realise that pestering me every week for a review is beyond irritating. Courtesy of the lack of courtesy of Trustpilot, I've decided to rate the product at 1 star because hiring pestiferous oligoneurals doesn't speak well for any company.
By Wm. P.
Response from Progress formerly Ipswitch· Sep 10, 2019
My sincere apologies for the multiple requests you received from TrustPilot. We have been in contact with them and have identified where the breakdown was. It appears as though your email address was in our system twice, which ultimately is what caused the multiple requests. We have corrected the issue with TrustPilot and this should not happen again. We thank you for your understanding and again apologize for the multiple requests. Please feel free to reach out if you have any questions or concerns.
i am still waiting for contact from a high ticket I opened 48 hours ago. CASE 00509273
By Express S.
Response from Progress formerly Ipswitch· Aug 29, 2019
Thank you for the feedback Express Scripts. I will look into your case and make sure someone reaches out to you.
The app on windows does not display properly in 4k which is the only real choice for my laptop where I need to run it. I have been a loyal customer for over 20 years and now I'm being told that there is no fix for the problem and no estimated time for a fix to go into place. I feel really let down. Now, I hear that IpSwitch has been bought out and I have not received a response what they are going to do about my problem.
By Cassie N.
Response from Progress formerly Ipswitch· Apr 25, 2019
Sorry for your frustration Cassie. I will make sure your feedback reaches the appropriate people.
I purchased their software online and never received my serial number. Then sumbitted my information on their sales and support forms and heard nothing back. Then called the number and was on hold for 26 minutes before they just said "our offices are now closed" then got kicked back to the main menu.
By David H.
Response from Progress formerly Ipswitch· Apr 16, 2019
I am sorry to hear about your experience. I will make sure that someone reaches out to you immediately. Thank you for bring this to our attention.
I would love to review this but I can't use it! Even after paying, when I try to open it, I am told that my trial version has expired and it won't let me in to enter my code. No response from the company to my email.
By JF
Response from Progress formerly Ipswitch· Dec 21, 2018
Hi JF. I am sorry to hear of your frustration. This sounds like you simply need to activate the software with the serial number that was provided to you at the time of purchase. To activate use the Manage WS_FTP 12 License tool from the Windows Start menu, Ipswitch WS_FTP 12 program group. -Jason
I paid for a software product and never received the software download or activation key. This outfit is like pulling teeth, every time I have to deal with them it gives me a head and stomach ache. This time out I just let them steal my money because no attempt to contact them works. If you want an honest software company go somewhere else
By Edward N M.
Response from Progress formerly Ipswitch· Dec 21, 2018
Hi Edward. I am sorry for your frustration. I see that you purchased WS_FTP Pro on 11/23/18. Our systems show that we emailed you proof of purchase on the 24th which would have included download instructions. Maybe the email ended up in your spam folder. To access your software, you simply need to create an account at https://community.ipswitch.com/s/ using the same email address that you used during the purchase process. Once your account is created, you can navigate to the My Products section to access your software. I hope this helps. I would like to learn more about your attempts to contact us so that I can make sure that it gets addressed. -Jason
