Customer service rep
Customer service rep, Sherwin, stepped up and went above and beyond after a misunderstanding on my part! I am happy to see a company stand behind their policies.
By PJ
Response from ionbottles.com· Jul 18, 2024
Thank you! 🙌✨
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
676 reviews
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Discover the future of hydration with ionBottles®, the top-rated hydrogen water bottle in the U.S. Our innovative design features a unique, patent-pending electrolytic film that infuses water with positive ions, enhancing the molecular hydrogen content. This advanced technology offers a multitude of health benefits, including powerful anti-inflammatory properties, a boost in antioxidants, and the enhancement of natural energy production through ATP in the body. Experience the difference with ionBottles® and elevate your hydration to new heights.
ionbottles.com (ionbottles.com) has 676 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
676 approved reviews, newest moderated first
Customer service rep, Sherwin, stepped up and went above and beyond after a misunderstanding on my part! I am happy to see a company stand behind their policies.
By PJ
Response from ionbottles.com· Jul 18, 2024
Thank you! 🙌✨
Do not buy this. It’s overpriced and does not work. I was already using a hydrogen water bottle that worked fine, I thought I would try a more expensive one to see the difference. This company sent me a faulty product, if you put cold bottled water in the bottle, in managed to turn in warm! Complained to customer service and they have done nothing but fob me off and accuse me of lying. ORDER #46330
By Brad
Response from ionbottles.com· Jul 18, 2024
Hi Joe, I'm so sorry this happened. One of my managers has already reached out to you to rectify this issue. Please respond at your earliest convenience so we can resolve this for you. Thank you!
I received an ion bottle for Mother’s Day! I absolutely loved it! However my husband dropped the charging lid and broke it. I contacted the company to see if I could replace the lid. Even though it wasn’t covered in the warranty they are sending a complete replacement! I am so happy! It’s a great product and they are a great company! I highly recommend this product . Marsha
By Marsha B.
Response from ionbottles.com· Jul 18, 2024
I'm glad you love it. Thank you! 🙏
Great customer service. I had a small issue with my delivery and it was resolved in no time.
By naomi
Response from ionbottles.com· Jul 18, 2024
Thank you! ✨
I had an issue with my bottle, Franz resolved the issue within 2 days… Great communication…. 🙏🏻👊🏽
By Jesus Villarreal J.
Response from ionbottles.com· Jul 18, 2024
I'm so glad Franz was able to help! 😊
I still think people have to be careful in the health space. I got sick with indigestion and almost a detox feeling when I drank the water. My concern also is how does mold not grow in the lid? Always remember just because companies and influencers promote products they don't always work for everyone.
By Kasey
Response from ionbottles.com· Jul 18, 2024
I appreciate your feedback and understand your concerns and I do apologize for the trouble. The detox-like symptoms you experienced could be your body adjusting to the hydrogen water. As for mold, our bottles are designed to minimize the risk of mold growth, but it's essential to clean the lid and bottle regularly to prevent any buildup. Can I have your order details so I can help you with this? Thank you!
Great product!
By Carmen L T.
Response from ionbottles.com· Jul 18, 2024
Thanks! 🤩
I’ve had my triton sport bottle for less than 3 weeks.. and it’s leaking like a broken dam. I have not misused it, have not exposed it to any harsh conditions, and allow nobody else to use it. Yesterday, July 7 2024 it worked great.. today July 8 2024 it starts pouring water out as soon as it’s flipped upside down ! I paid good money for this product, and for it to only last 2-3 weeks is unacceptable !
By Art H.
Response from ionbottles.com· Jul 11, 2024
Hi Art. I'm sorry to hear about the trouble you're having with your Tritan bottle. Can I have your order number so I can check this?