Owner
Great service
By Manh
Response from Intrepid Direct Insurance· Apr 30, 2026
Hi Manh, thank you for the review and for your continued business! We appreciate your partnership!
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
414 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Learn About UsClaimsCustomer PortalIntrepid Direct helps business owners simplify and save on their insurance needs by working directly with us, the insurance provider, saving them up to 20% on their insurance premiums.We're a direct provider of commercial property and casualty insurance. We are the agent, the underwriter, the paper, and the adjuster. By removing the 3rd party, we've made quoting faster, applications easier, claims smoother, and prices lower, putting owners back in control of their business and schedule.Our insurance is A+ rated (A.M. Best), bundled, and guaranteed to meet your requirements. And, we offer uncommon options such as the ability to pay premiums across 12 equal monthly installments with no finance charges and on-demand claims reporting. See how we've redefined and made the insurance experience better at intrepiddirect.com.Direct makes THE difference for your business insurance needs.
Intrepid Direct Insurance (intrepiddirect.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
414 approved reviews, newest moderated first
Great service
By Manh
Response from Intrepid Direct Insurance· Apr 30, 2026
Hi Manh, thank you for the review and for your continued business! We appreciate your partnership!
Erick did a great job
By Nemat
Response from Intrepid Direct Insurance· Apr 30, 2026
Thank you so much for your review! He will be thrilled to hear he made a difference for you!
Nick and his team where super efficient and not only saved us dollars but aligned ou renewals all at the same time. Great team and highly recommend.
By ROBERT T L.
Response from Intrepid Direct Insurance· Apr 27, 2026
Hi Bob, Thanks so much for the review! We’re happy to hear Nick and the team made the renewal process smooth, saved you money, and got everything aligned. We appreciate you trusting Intrepid Direct!
They really made the process very simple. In a world full of over complicating things it was nice to deal directly with knowledgeable people without requiring 11 email chains. The portal seems to be just as user friendly as well. Not to mention they had the best quote for my business needs. I recommend at least talking to them and getting a quote before making a decision.
By Sam
Response from Intrepid Direct Insurance· Apr 27, 2026
Hi Sam, Thanks so much for the kind words! We’re really happy to hear everything felt easy and straightforward. Cutting through the extra noise and keeping things simple (with real people who know their stuff) matters a lot to us. Glad the portal and pricing worked well for your business too! We really appreciate the great review and are excited to have you with us!
The service was very good. They made it simple to get a quote and it beat my old carrier by a large amount. So far it has been a great experience.
By Kevin
Response from Intrepid Direct Insurance· Apr 22, 2026
Hi Kevin, Thank you for the great review! We’re glad to hear the process was easy and that we could deliver real savings. We appreciate you choosing Intrepid Direct and look forward to working with you!
Rate are very good, compare to other Insurance and great Customerservice
By Hadiur
Response from Intrepid Direct Insurance· Apr 22, 2026
Hi Hadiur, Thank you for the review! We’re glad you found our rates competitive and were happy with the customer service you received. We appreciate you choosing Intrepid Direct and are always here if you need anything.
Very upfront and transparent in the quoting process.
By Eric
Response from Intrepid Direct Insurance· Apr 22, 2026
Hi Eric, Thanks so much for the kind review! We’re glad the transparency in our quoting process stood out. We appreciate you choosing Intrepid Direct!
THE PROMPT AND FOLLOW UP, BY YOUR EMPLOYEES
By Marvin
Response from Intrepid Direct Insurance· Apr 22, 2026
Hi Marvin, Thanks so much for the 5‑star review! We’re really happy to hear our team’s prompt follow‑up and communication stood out. That kind of responsiveness is something we work hard on, and it means a lot to know it made a difference for you. We appreciate you taking the time to share your experience and look forward to continuing to help however we can.