The customer service
The customer service, care and attention we get.
By Robert M.
Response from Intrepid Direct Insurance· Apr 11, 2023
Thanks for the 5-star review Robert!
Monday, November 2, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
414 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Learn About UsClaimsCustomer PortalIntrepid Direct helps business owners simplify and save on their insurance needs by working directly with us, the insurance provider, saving them up to 20% on their insurance premiums.We're a direct provider of commercial property and casualty insurance. We are the agent, the underwriter, the paper, and the adjuster. By removing the 3rd party, we've made quoting faster, applications easier, claims smoother, and prices lower, putting owners back in control of their business and schedule.Our insurance is A+ rated (A.M. Best), bundled, and guaranteed to meet your requirements. And, we offer uncommon options such as the ability to pay premiums across 12 equal monthly installments with no finance charges and on-demand claims reporting. See how we've redefined and made the insurance experience better at intrepiddirect.com.Direct makes THE difference for your business insurance needs.
Intrepid Direct Insurance (intrepiddirect.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
414 approved reviews, newest moderated first
The customer service, care and attention we get.
By Robert M.
Response from Intrepid Direct Insurance· Apr 11, 2023
Thanks for the 5-star review Robert!
Great communication and service, Tyler and Noah very responsive and helpful, entire Intrepid Team. Web site easy to use and set up an account.
By Custom Care L.
Response from Intrepid Direct Insurance· Apr 10, 2023
Thanks for the review! We strive hard to ensure our customer's experience with us is as easy as possible.
Very efficient, little work on my part.
By Alan
Response from Intrepid Direct Insurance· Apr 4, 2023
Thanks for the 5-star review Alan! We're happy you've had a great experience with our reimagined insurance buying process that makes it easier on the customer. We're looking forward to a wonderful partnership!
The team was very passionate and professional. They displayed tenacity but was not overbearing in closing the deal. Great insurance company!
By Robert S.
Response from Intrepid Direct Insurance· Apr 3, 2023
Thanks for the review Robert! We're looking forward to a wonderful partnership.
From the first contact for a quote to policy issue was just a matter of days. Stephven was great to work with - he sent me a questionnaire, got me a quote and got the policy set-up right away, no issues and no run-around. I'm very happy with the process!
By Erica K.
Response from Intrepid Direct Insurance· Apr 3, 2023
Thanks for the 5-star review Erica! We'll pass along your kind words to Stephven.
quick and proficient
By Mark
Response from Intrepid Direct Insurance· Apr 3, 2023
Thanks for your 5-star review Mark! Since we're a direct insurer, our customers get the benefit of quick service -- underwriting, claims, and service all under one roof.
Great service
By Joseph
Response from Intrepid Direct Insurance· Mar 31, 2023
Thanks for the review Joseph!
Page is very helpful and love working with her!!
By Crystal
Response from Intrepid Direct Insurance· Mar 30, 2023
Thanks for the review Crystal, we'll let Page know!