Fast response time
Fast response time. More than competitive rates.
By customer
Response from Intrepid Direct Insurance· Jun 25, 2024
Thank you, Kyle! We appreciate the comments and the review.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
414 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Learn About UsClaimsCustomer PortalIntrepid Direct helps business owners simplify and save on their insurance needs by working directly with us, the insurance provider, saving them up to 20% on their insurance premiums.We're a direct provider of commercial property and casualty insurance. We are the agent, the underwriter, the paper, and the adjuster. By removing the 3rd party, we've made quoting faster, applications easier, claims smoother, and prices lower, putting owners back in control of their business and schedule.Our insurance is A+ rated (A.M. Best), bundled, and guaranteed to meet your requirements. And, we offer uncommon options such as the ability to pay premiums across 12 equal monthly installments with no finance charges and on-demand claims reporting. See how we've redefined and made the insurance experience better at intrepiddirect.com.Direct makes THE difference for your business insurance needs.
Intrepid Direct Insurance (intrepiddirect.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
414 approved reviews, newest moderated first
Fast response time. More than competitive rates.
By customer
Response from Intrepid Direct Insurance· Jun 25, 2024
Thank you, Kyle! We appreciate the comments and the review.
This company is remarkable in a world of automation, long response times for answers to emails or questions or getting policies, etc. I was assigned Karley Tenbergs and she over-delivers every time. Always back to me fast, exactly what I need, and incredibly polite and detailed and organized. The human component capital that Intrepid Insurance invests in, is the best in the business. I was referred here by another Franchiseee on our brand, and it has been easy for me because who wants to deal with Insurance stuff except Insurance Agents - Karley takes it all of me and it all runs smoothly in teh background. 10-Stars!
By Matthew H.
Response from Intrepid Direct Insurance· Jun 17, 2024
Hi Matthew. Thank you for the Five Star Review (or Ten as you mention!). We've passed along your message to Karley. Your partnership is much appreciated.
Lisa is great !! Very nice customer service
By Ajaykumar ".
Response from Intrepid Direct Insurance· Jun 13, 2024
Hi Ajay. We'll pass this along to Lisa and we definitely agree! Thank you for the review.
Quoting process was a smooth process. All Intrepid reps were great to work with.
By Lisa B.
Response from Intrepid Direct Insurance· Jun 12, 2024
Hi Lisa. Our team is committed to simplifying the business insurance process and we're so happy you noticed! Thank you for the review.
Great service
By Michel S.
Response from Intrepid Direct Insurance· Jun 3, 2024
Thanks Michel! We appreciate the 5 Star Review!
Intrepid makes the process quick and easy! I couldn't ask for a better provider.
By Kyle R.
Response from Intrepid Direct Insurance· Jun 3, 2024
Hi Kyle! Thanks for the review AND the partnership!
having all the answers to my questions
By Maro
Response from Intrepid Direct Insurance· May 28, 2024
Hi Maro! Thank you for your feedback. We appreciate your partnership!
Great Customer service! Very easy dealing with the Emmett and Lisa! The process was smooth and my concerns were addressed in a timely manner. Would highly recommend Intrepid for all business insurance needs.
By Andrew
Response from Intrepid Direct Insurance· May 28, 2024
Hi Andrew! Thank you for the feedback and glad to see you enjoyed the process!