Insight Pest SolutionsReviews of insightpest.com

At first I was happy with the first service. Techs were polite and explained what they were doing. Basically I was worried about the carpenter ants. They also left 2 bait stations for the rats. I then realized that I made a huge mistake. In the following days there were dead and dying spiders, beetles, worms and even 3 baby bunnies in the yard!!! I was horrified!! When trying to cancel the service I was told it would cost $200 to cancel the service. I admitted my mistake and was fine with paying for the first service but having to pay $200 to keep them off my property is robbery!!! I will be telling everyone I know to stay away from this company!!! Oh and we still have rats!!

Christopher was informative and pleasant and quick about his work

I was visited by one of their door to door salesmen. I signed up on a Wednesday night, read the contract that same night, had a question about pricing, phoned the salesman and did not receive a reply. I cancelled the contract by e-mail early Thursday. On Friday, I arrived home to see a door hanger notice, unfilled and unsigned, that said that a service person had attended. I phoned Insight and told them that I had cancelled the contract. They apologized and said that they had “missed” my email, but that there would be no charge and the contract was cancelled. Today, I received an email saying that they had performed the services and a bill for those services. Then they sent a “reminder” for payment. I sent them another email setting out the facts and stating that I did not feel that I should have to pay. It now appears that they have put the charge through on my credit card. First, they should have processed the cancellation. Second, it appears that they trespassed on my property to perform the services, assuming that they were performed. Third, they charged my credit card after they said that they would not. I will initiate a complaint with my credit card company. I do not recommend this company. Update: June 12 I spoke with their customer service and the matter was resolved to my satisfaction. My only advice would be to be very careful when dealing with the door to door salespersons. What is the total cost of the service? What is the cancellation fee? I can't comment on the quality of the actual pest control services.

Our Technician Adam S. did a great job!! He explained what he was doing to help with our current ant problem. He answered all my questions and I felt confident that the problems was being well addressed!

Kevin was amazing! He gladly educated me on our properties specific needs and the products being used. He is so knowledgable and he made a great plan for my property. I feel secure knowing that Kevin is my technician.

Our technician Gary is always very professional and communicative. He explains everything to us and reviews the property with me to make sure everything has been taken care of. The service and results are excellent.

Their office people seem nice and professional up to date. Don't trust their on door sales people, they will not tell you about existing cancellation fees, instead they insist you can cancel any time without mentioning any details about the cancellation fee, then when you receive a copy of your signed contract you will notice there is an existing cancellation fee.

Stuart, our technician, explained the whole process, was thorough, polite and knowledgeable. I definitely would recommend his services to anyone.