Don't trust their on door sales people
Don't trust their on door sales people, they say you can cancel 30 days prior to next service, but they didn't tell you there is a cancellation fee.
By zhang
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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698 reviews
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Insight Pest Solutions (insightpest.com) has 698 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
698 approved reviews, newest moderated first
Don't trust their on door sales people, they say you can cancel 30 days prior to next service, but they didn't tell you there is a cancellation fee.
By zhang
Nick C. est venu faire le traitement de ma maison. Il a été très courtois et professionnel. J'ai reçu un service impeccable et le technicien a pris le temps nécessaire pour bien m'expliquer les enjeux relatifs aux insectes environnants. Le rapport de l'intervention m'a été envoyé par courriel et Nick C. m'a émis quelques recommandations à mettre en place afin de limiter l'accès de ma propriété aux insectes. Merci, bon service et bon prix, je recommande à 100%!
By Valerie
Our technician was a young man by the name of Kelvin, appeared to be knowledgeable and took the time to explain what he would be doing, asked if we had any questions and informed us to call in a few weeks if we experienced any problems with spiders or ants which is what we signed up for.
By DAVID G.
This company is a scam. They make you sign a tablet so that you can't read terms. They scheduled me for four treatments two in the winter. This is the North not the South. When they called in November saying they were coming I questioned that and asked so when is the next visit and was told in February (when the soil in Frozen). I told them no. To come only in the spring/summer season. I paid them for every service call but they insisted I pay for these non service calls too. I canceled their service and now they have me in for collection for the winter months that I refused service.
By AE
First treatment 06/20/2023 and both Technicians, Ahmed and Mike delivered professional services. All my concerns and questions were dealt with and very pleasant, both Mike and Ahmed. Thank you.
By Christy B.
Initial service was ok, but I was expecting a better result. Still had many ants outside of the house, and was still finding various spiders and other insects inside the house within the first 2 weeks after treatment. Called for a retreatment, and the follow up service tech Frank was way more thorough, I felt provided a much broader treatment. I feel if the initiual treatment was this thorough perhaps I wouldn't have needed the follow up...but time will tell and hoping this does the trick.
By Earl G.
On 5/26/2023 technician Tyson completed the first service and since then bug activities dramatically reduced; but as Tyson warned me there still could be some bugs pop up. It's true then I called the company for re-service within two weeks after first service. On Jun 20, technician Frank came and re-do service following their service standards. All technicians delivered professional services.
By Cheng Z.
NOT HAPPY WITH THE SERVICE.
By Manveer S.