Charged renewal without any prior notification
I was charged a full renewal without amy prior notification or option to reconsider. That's a terribly sneaky practice and I do not appreciate it at all. Wouldn't recommend.
By Tudor
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
601 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What is InsideTracker? Established in 2009 by a team of seasoned experts specializing in aging, genetics, and biometric data, InsideTracker is your key to a healthier longer life. Through a meticulous analysis of your body's biomarkers, InsideTracker offers an objective assessment of your well-being. Powered by cutting-edge A.I., this platform harnesses insights from over ten billion biomarker data points and thousands of peer-reviewed scientific publications to craft a tailor-made guide for your journey towards improved health and longevity. All this knowledge is conveniently integrated into a user-friendly mobile app, unveiling your personalized path to inner well-being and lasting vitality. What plans are available?Ultimate: The most comprehensive understanding of your body’s health, measuring up to 48 biomarkers for a complete and holistic analysis of your health. InnerAge 2.0: InnerAge 2.0 analyzes 17 biomarkers for men and 13 for women to reveal your biological age (known as your body’s InnerAge). DNA Kit: The DNA Kit analyzes 261 genetic markers to reveal your genetic potential for up to 38 wellness traits. Blood Results Upload: Utilize a recent blood test from your doctor, employer, or insurance company and take advantage of the in-depth insight that only InsideTracker can provide. First Responders Panel: A custom blood panel, specially crafted for our community’s most dedicated service members. With any of our plans, track your progress with our iOS and Android apps to continuously calibrate based on real-timefeedback from your body. View All Plans
InsideTracker (insidetracker.com) has 601 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
601 approved reviews, newest moderated first
I was charged a full renewal without amy prior notification or option to reconsider. That's a terribly sneaky practice and I do not appreciate it at all. Wouldn't recommend.
By Tudor
The entire process of getting scheduled for my blood draw was extremely difficult. I had to reach out continually just to get it scheduled. When I finally got my blood drawn, I was informed that not everything was tested. I spent so much money for this test and am highly disappointed in the efficiency. I was given the option of a 15% discount on future tests. My sport dietician is adamant that I should get my money back.
By Emilie
Response from InsideTracker· Nov 13, 2024
Hi Emilie, I am very sorry to hear that you had difficulty scheduling your draw with our partner. We have submitted your redraw with a different mobile provider - our support team will reach out with further information on this. While uncommon, issues with the sample's stability can prevent tests from being run at the lab. We sincerely apologize for this issue.
Easy and fast
By James
Response from InsideTracker· Nov 4, 2024
Hi James, this is great! We aim to ensure our members have a smooth experience. Thank you for the review!
It’s the same bloodwork that I have gotten from my doctor who actually triangulate the information and provide a comprehensive story. InsideTracker is very transactional and generic - no different tests or insights. More specifically, they provide a LIST of recommendations for each unoptimised result - some same across categories and in some cases as very long list. It would have been great if the recommendations were more insightful/specific after considering your full results. That way an action plan could be more meaningful. This was definitely a waste of money. I have not learned anything new. Maybe helpful for someone who has never done bloodwork.
By Cecile
Response from InsideTracker· Oct 29, 2024
Hi Cecile, Thank you for the feedback, and we are sorry to hear this. A member of our customer support team has reached out to further explain how you can view your results and personalized optimal zones. They also provided further guidance on how to customize your experience by downloading our app and creating your Action Plan. We would love the opportunity to demonstrate all our platform has to offer, so feel free to reach out with any questions you may have.
I paid $1,765 up front. I never used any service or set up anything on Inside Tracker. They will not refund your money for any reason after 30 days.
By Gregg
Response from InsideTracker· Oct 29, 2024
Hi Gregg, Due to the age of your order, we cannot issue a refund at this time. We can send you another DNA Kit, and you are still able to use the your blood test (or transfer your test to your family/freind). We hope you choose to take advantage of your InsideTracker order, and we are here to help you get started. Please don't hesitate to reach out with any questions.
the worse company and very expensive. I pay on december/23 on march i sent the blood test and today Octuber i havent received the DNA result> I sent 3 email nobody answer and now the give the refund just for 174.00 and the test price is 250. nobody answer, the result are very different with other 2 member of my family in compoaration with the my was better result???that they never explain to me that differet. Very very dissaponted.
By Glory B.
Response from InsideTracker· Oct 29, 2024
Hi Glory, We are very sorry for the issue with your failed DNA Kit at the lab. Our customer support team has provided you with next steps to retest your DNA - but please feel free to reach out with any other questions.
The customer service is super efficient, and really thoughtful. I just acquire their services so I'm waiting to go get my blood work done. The website and the portal are super intuitive and easy to access and add information. So far I had a great experience!
By Giovana M.
Response from InsideTracker· Oct 18, 2024
Hi Giovana, We are so happy to hear this! Our support team is fantastic, and here for you every step of the way. Thank you for your review, so excited for you to get started!
Be aware that only DNA results from InsideTracker's own DNA product or 23andMe and Ancestry can be uploaded to InsideTracker to get the insights for your health planning. This isn't clear from the marketing materials that state that you can upload your own results or enter them manually. This feature is for blood tests, not DNA, and is a major limitation for people who want to use their DNA to be more specific in their health planning.
By Thomas
Response from InsideTracker· Oct 4, 2024
Hi Thomas, thank you for this feedback. We would love the opportunity to understand which of our marketing materials was unclear so we can improve. Our team will be reaching out later today to learn more.