InsideTrackerReviews of insidetracker.com

I don’t know if there’s an actual live person or not. I’ve sent five emails to them asking for help to track my DNA kit. I’ve received not one response. I’ve went onto their AI chat no help I’ve sent emails to both emails on their website no response. I understand today that customer service is lacking, but this is the worst I’ve ever experienced and as you know, there’s a lot of out there that are bad at not picking up the phone and talking to people anymore.

A few years ago, I began paying much closer attention to my health and overall wellness. Discovering InsideTracker marked one of the most insightful and transformative moments in that journey. In the past, my annual physical exams provided only limited and fairly generic tracking of key biomarkers—standard panels that offered little insight into my individual needs or how to optimize them. InsideTracker introduced me to a truly personalized approach to biomarker analysis. For the first time, I gained a clear, actionable understanding of my unique biology and felt I had real control over improving and maintaining my health. The platform’s detailed reports, science-backed recommendations, and focus on individualized optimization have been eye-opening. It moved me from passive annual check-ups to proactive, data-driven health management. Highly recommended for anyone serious about taking charge of their long-term wellness.

InsideTracker’s customer service is genuinely outstanding. Every interaction feels thoughtful, patient, and focused on actually helping—not rushing you through a canned response. The team takes the time to listen, clearly explain results, and make sure you fully understand what’s going on and what your next steps should be. They’re knowledgeable without being overwhelming and supportive without being pushy, which makes a big difference when you’re navigating health data. It’s clear they truly care about their customers and want to see them succeed.

I purchased a package and forgot to use it, so it expired. When I contacted them, they not only extended the date, they gave me a free year subscription! Great customer service from Blaira! I have used them in the past, and the results are always interesting and very thorough. They have great tools to optimize your health!

They will steal your data and won't suppress it even tho you asked them multiple times to delete all your data and to remove your infos from their company. Then keep harassing you per mail to join back their awful service. Worthless company and service, make an excel, a notion, or whatever other solution that keeps you away from inside tracker

InsideTracker.com repeatedly told me that my prescription would be completed “today,” then “soon,” then “they’re working on it.” It has now been several weeks with no prescription provided and no clear answers or follow-up. Customer support gave us the runaround, never offering a complete or direct explanation—just vague assurances with no follow-through. The only thing provided was basic bloodwork results, which can be obtained at a free clinic, offering no real value for what was paid. Most frustratingly, they failed to disclose upfront that they cannot fill prescriptions in my state due to lack of authorization. This information was never clearly communicated until after significant time had passed, effectively stringing us along with false expectations. In the end, there was no movement on the prescription, no meaningful service delivered, and no transparency. This experience felt misleading and was a complete waste of time and money.

The customer service at InsideTracker is probably one of the best services I've received in some time. I had an issue with a previous order and their customer service rep Janina was on it! She was very responsive and ask clarifying questions to help me resolve my issue. 10/10 customer service.

What an incredible company!!! I've been with them for several years now and had purchased several tests as part of a package. I was spacing them out as part of my health journey and didn't realize that they had an expiry date. No problem at all though, as the amazing InsideTracker team (shout out to Blaira!) extended the tests immediately and without any issue. Excellent customer service and why they're my only choice for these tests and nutritional support!!!