InogenReviews of inogen.com

Phone at customer service was answered after third ring which was surprising. Then transferred to Eligibility Dept. and was on hold for approx. 1 hour 7 minutes transferred back to customer service who transferred me to Billing Dept. who said they didn't know why I was transferred there and transferred back to customer service who finally answered my question. I noticed while I was on hold that you need a new tape. The one you are using is fading in and out during the talking part. Also don't feel you need to interrupt as often while on hold. I heard music for 1 min. then talk for 15 sec. music for 10 sec. and talk for 38 sec and that repeated for the whole hour. Every time you hear a voice while on hold you get your hopes up and think it is someone answering your call. Also, the last time I needed a replacement I was told I was not on the list for overnight service. It took 5 days to get my replacement. I am on oxygen 24-7 and cannot do that again. Next time I will need to call some one locally and get my oxygen from them if I can't get it overnight.

My Inogen One G-4 is super - easy to transport on planes, and works efficiently when needed. However, with one long-term battery, the unit is much heavier than 2.8 lbs. Also, I purchased the extra carrying case with side pockets and more room in general because the case that comes with the G-4 is barely big enough for the unit, never mind a canula or power cord. And the carrying strap is not comfortable .

Unit is small and compact. Very good for travel; however, I prefer continuous flow at home.

Your oxygen unit does a great job; however, we’ve had three breakdowns in two years. You have replace the units. It is excellent service. Looks like we’ll need to buy additional warranty service before July of next year.

Every communication with Inogen has been a pleasure. The representatives in each department have been professional and knowledgeable. They get 5 out of 5 stars from me!

Its the best money i ever spent ,its nice and easy to cary around and get in and out of the car,and with the car charger you you don't have worry about running out. Thank you Inogen.

Very good Inogen one take it everywhere new model is lighter. Is there a trade up option?

I love it!! Imogene travels with you it is great.