Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
28 reviews
Supply OntimeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a company of experts in fast delivery logistics and client service, specializing in the supply of structural building materials. Supply Ontime focuses on supporting small and medium construction businesses, versatile building crews, and creative enthusiasts working on individual or one-time projects.The efficiency of person-to-person communication is the highlight and advantage of partnering with us. Our fleet, specialized in the rapid delivery of construction materials, is always human-driven. Our client-friendly service is agile, efficient, and remains connected from the moment you place your order until your supplies reach their destination.
Supply Ontime (supply-ontime.com) has 28 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
28 approved reviews, newest moderated first
excellent I ordered some shiplap. They told me when it was gonna be delivered and when I got there, it was there. Very nice. Little pricey on the delivery maybe you can work on that as I would like to order more material from
By Jt
Not only was the delivery a day late, the customer service representative forgot to change the address. This forced me to spend 2 hours waiting in a truck only for UPS to never even show up. This could have been avoided if your customer service representative hadn't forgotten to change the address.
By Mike R.
Response from Supply Ontime· Oct 23, 2026
Dear Mike, We’re sorry to hear about your frustration with the delivery experience. We would like to clarify a few important points: As stated in our delivery policy, for orders under $200, we reserve the right to reschedule delivery to the next available date. Your request to change the delivery address was received after the items had already been dispatched. Unfortunately, once an order is in transit, we cannot guarantee changes to the delivery address. The following day, we informed you that UPS was unable to complete the delivery and suggested contacting UPS directly to resolve the issue. Unfortunately, we did not receive any response from you. We understand that waiting for a delivery can be inconvenient, and we regret the frustration this situation caused. However, we would like to emphasize that the address change was requested after dispatch, rather than being overlooked by our customer service representative. We appreciate your feedback and remain committed to providing reliable service to our customers. Best, Supply Ontime
easy to order and on time
By Chen R.
An amazing experience. I was able to to add to my order several times including the day before my delivery. Everyone i talked to was incredibly helpful. Great prices and lumber. Thank!
By Mr Craig W.
On time strait answers
By Nad Sarn M.
It was so easy to place an order and your professionalism sending texts messages and delivering on time was amazing
By Juan L.
I absolutely love purchasing from this company - ALWAYS on time!!
By Ricardo Alejandre A.
They are the best, quick, staff is super friendly
By Brendan J.
