InComm PaymentsReviews of incomm.com

Don't purchase anything from this company, this company is scam!!! I've purchased a $100 Prepaid card as a Birthday gift for a child, unfortunately, the balance was $0. I contacted them but they were not able to resolve this issue, just blank promises!

I have been trying to replace a gift card that was damaged since Sept 2025 and have been told that if i don't return my personal information that the replacement card would be null and void.

Bought a $100 dollar gift card and all the balance was wiped out. raised a dispute. and its almost six months, 2 months ago I received an email saying I would get a replacement. and nothing happened yet.. no response. Emailed few times, but no response. Cant even call them. Ticket/Case Number: 78977583 Update: finally received a new giftcard after 11 months.

I bought a 200 dollar card back in July 2025 .called them because I opened the card up was on the phone with bell at the time I opened the card I gave bell the card number and what they needed to take payment from the card I had a bell bill to pay of $170.00 the bell representative said that the card was declined I was shocked and demanded they try again cause I just bought the card best buy drove about 15 miles to my home and called bell and opened the card just as soon as I got home so I new it couldn't of been declined but has them try it again and then a lower amount but no it would not work got vanilla got incomm on the phone to learn it was hacked by tick tock video and 2 other payments all together $140 was taken so they locked the card so no other payments would be taken and said I had to go threw the Freud department witch would take up to 90 days from July and I have not heared nothing from them to this day since July. so any ways thought I'd try them again bought a 100 dollar visa today payed my mobile account with the card it was 45 dollars and then 1 hour later went to order a pizza the card that should of had 55 more left to spend the pizza was $26.00 so I called them and was told they froze the $55 dollars because they thought it was compromised and for my protection was seized by the company and for my protection that they send out a card for the remaining balance that would take up to 45 days and was told could be longer since there is a mail strike so when the mail strike ends when ever that will be I will receive the new card 45 days after the strike ends got extremely frustreighted with the company because and asked about the 200 dollar card while I was already on the phone was asking about how the investigation was going on the card that I bought in July for 200 whilebiness done complaining about the 100 dollar card I bought wanted to see how it was going and she told me since I updated my address with them that it would be up to another 90 more days for the desputed 200 dollar card to be investigated so apparently I won't have my money back no if there doing anything to repair this problem or pay me back or to resolve me being freuded I am so done I can only say I never buy another card from vanilla or poker or anything that is from this company I can imagine how much money they make not from the cards being purchased but just by then freezing cards and no one claims them because we can't do anything about it I am scammed again n not nothing I have tried works and there's no one I can talk to but over seas people that say same thing everytime they say it's still pending I'll probley die before I get an answer or money back . Don't buy stay away from this company please I'm trying to save you your cash .

Very bad service.Incomm customer care is very bad.they don’t respond properly it’s been 7 months no proper response no status update for my card,customer service they put hold for 20mins after that they cut the call.vanilla gift card i don’t recommend to any one.please don’t buy don’t waste your money

I was given a $100 gift card. The card would not work. I was told I must call them. i did that several times to the tune of several hours invested. Then I was told I must mail them a letter. Did that too. No response. TOTAL RIP OFF. Do not buy their giftcards!

My experience was terrible. We received a rewards card in early January 2025. In May, I wanted to use the card, but couldn't recall how much the card was worth and so I called the company's customer service office. I was told that the card was on hold for 2 or 3 questionable transactions. In speaking with the CS agent, I immediately discovered that those charges occurred before the card was even in our possession. The agent explained how to dispute the charges and I proceeded with the required action immediately. Today, 3 months after filing the dispute, I received a letter rejecting our request. The reason given: we waited too long to file the claim. But, I am not sure how I was supposed to recognize that I needed to file a dispute, since we had not even used the card at that point. I certainly won't respond to any future offers that feature a rewards card funded by Incomm.

Horrible!! Can’t use it anywhere, especially not online. It’s a digital card!!!! So stupid