Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
123 reviews
InComm PaymentsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
InComm Payments is an innovative global payments technology provider. Leveraging dynamic technology and proven expertise, InComm Payments delivers enhanced end-to-end payment platforms and emerging financial technology solutions through a single integration, helping businesses grow across a wide range of industries including retail, healthcare, tolling & transit, incentives, mobile payments, digital currencies and financial services. By enabling omnichannel connections and alternative payment options to an ever-expanding consumer base in an increasingly digital ecosystem, InComm Payments creates seamless and valuable commerce experiences across the globe. With three decades of experience, over 525,000 points of retail and online distribution, 412 global patents and a presence in more than 40 countries, InComm Payments leads the payments industry from its headquarters in Atlanta, Ga. Learn more at www.InCommPayments.com.
InComm Payments (incomm.com) has 123 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
123 approved reviews, newest moderated first
They deserve leas than 0. On March 28th I purchased a prepaid 500 dollar card and it was frauded when I purchased it. There was no way for me to know. I've been running after them to give me my 500$ back and nothing has been resolved on June 3rd. Scammers and thieves. All their customer service is in India and they keep telling me call back in 48 hours
By Yasser Z.
I was given gift Vanlilla Gift card . When I opened envelope Card was already damaged. When I called consumer service , they said card money has been used at another location .they gave dispute number and asked me to mail info. This company is fraud. class action law suit should be filed. This company's rating should be less than zero.
By Syed
If I could rate them a 0 star I would, total scam company with a revenue of over $390,000 PER EMPLOYEE Their CEO is a crook and this company needs to be shut down but obviously are paying off the right people in order to be in business still gross gross gross I have been in dispute since March 3rd 2023 only to be given the circle call back 24-48 business hours I am I have put your case in escalation with our back office for the 4th time after being told the 2nd time there was resolution
By Barbe Logan B.
Purchased a $100 mastercard gift card from Target in Cali on 03/10/23. On 03/22/23 the entire $100 gift card was used at a Target in South Carolina. Contacted Incomm, was hung up on, language barrier, asked to email my DL, receipt, and copy of both sides of card. DL??? Spoke to Target and when asked were does it notify the consumer that these cards are purchased at your own risk there response was the insert in the mastercard packaging your card comes in and in the fine print on their website. What a joke. Both companies need to be held responsible for this scam. Already reported to BBB. A class action must be completed again Target and Incomm.
By Nikole W.
This is the 2nd card from Vanilla Gift (InComm) that was breached. Both were drained before I used them for the 1st time. I feel it has to be an employee of thiers because the purchases are very similar and for very small amounts over a couple of days, and the card never left my wallet. The first card was replaced for the full remaining balance but the 2nd one has been in dispute since 01/03/23. They issued a new card, but it was short with no reason why given. I have called them and the service rep had no idea why and sent an email twice to the fraud support team and I haven't heard back from anyone. The wait on the phone is usually 45 minutes and I think they do that so callers will just give up and go away. I am sure they know they have a problem with dishonest employees with access to gift card numbers and thei security codes. Stay away from tis company at all costs.
By hcampana
i think they are also in cahoots with Credit Karma and their $50 guarantee. I've trying since feb 3rd to get money. last email said i should have gotten email from incomm on feb 24th. never got it. now i think i know why.
By james S.
this place is nothing but fraud experts....i think all the people that have been ripped off by them should get together and file a class action suit against this bogus company! anybody else willing? Lets do it.I purchased 2 of incomm's visa cards from target for our vacation...well when we went to use them their balances were $0. Have gone through all the channels and then some for over a month now...absolutley 0 return. So I contacted my bank and they are filing a claim also. As i purchased them with my Debit card. I believe, with the resp[onse i received from Target's Manager after we came back from our vacation...I think Target is a player in this game they play.
By ROSE M M.
My boss gave us our Christmas bonus with is gift card I was super excited when to Dick's sporting good and purchased a pair of 25 dollar pants and then went right next door to target and finish my shopping and it kept declining so I went to customer service and they tried it nothing. I am so embarrassed. I get in my car and check the balance and there was nothing. Well I listen to the transactions and there were three in a row at amazon. They made me wait 2 weeks to file a dispute and I did on Dec 28,2022 The person was very helpful I have heard from InComm once and I have emailed them over and over. I would like to know where we can go to file a lawsuit against them.
By ernestine A.
