InComm PaymentsReviews of incomm.com

I received a Secure Spend gift card on July 8 and the balance was $350. Two weeks later, when I checked again the balance was .28 cents. Two suspicious transactions were on my card that wasn't mine. I called and they opened a dispute, but nothing yet. $350 is a lot of money for me. That company should be shut down and sued in court for all the people that they scammed. I think Secure Spend took my money, because when I checked the balance, their website was having a supposed technical glitch.

Bought a $100 Amazon gift card at a Walgreen's in Michigan on 7/19/23, and the code is invalid despite it being activated in store. Amazon says that it is up to the store to remedy the situation, the store says to call the number on the card, but there is no number on the card, and the name Incomm is printed so small, it is comical. The card itself gives no information about customer service.. When purchasing gift cards Walgreens and most other retailers have a no refund, no exchange policy, so buyer beware, they can print cards that will never be valid, and pocket the cash.. Sounds like fraud to me..

I'll give 0 if I could, they are just scammer. Bought 2 cards and only 1 is activated and opened a case but nothing happend after 2 months.

I purchased a card in April 2023 for $130 and did not even get a chance to use the card because it was used to make purchases online at Bestbuy for 2 giftcards to Shell for $50 each and Target online for 2 purchases for $8 and $25 which all was done in Quincy MA and I live in NC. I submitted a dispute only to be told that the gift card is like cash and you can not lodge a billing dispute on purchases made with the card. I think this company is a rip off and they have not heard the last from me!

I purchased a $50 card from Target in Federal Way, WA on 05/11/23. The card was obscured and missing a number on the front 16 digits, completely scratched out the 3 digits on the back, and the magnetic strip was altered. I called in and tried to get help, they asked for my birthday, name, phone number, address. They created a ticket number for me and asked that I email over the receipt, the card front and back, and a photo of my ID??????????? With all the information I am sending over, that does not sound safe to me as every person I spoke with was from overseas.

Vanilla gift cards are (in my opinion), the highest level of scammers! The FBI would probably recover millions of dollars if they went after this company. Customers buy a gift card and immediately notice that it’s defective (missing the required 16 digits), store won’t provide refund and speaking to vanilla gift card customer service is nearly impossible. When you finally figure out how to get connected to a person, you’re kept on hold forever, calls get “disconnected”, repeat , only to be told they can’t/won’t help you, but will give you a case number that you can follow up on in 30 days!! I will never buy another Vanilla gift card again in my life! Or work with InComm affiliated company!

I read that a lot of you emailed the documents that Incomm requested. What email address did you use????? because the email address they gave me is not valid......

We were ordering these cards for lower income participants in our programs. One of the times, before Thanksgiving they forgot to process our cards even though we had paid in full and paid for rush treatment. The second incident the cards were misdelivered. It took them 5 1/2 months to refund the payment. The cards were never activated but we will not do business with them again.