ICDSoftReviews of icdsoft.com

I have used ICDSoft for 12 years. I had as many as 14 sites that I managed. No outages that I was aware of and the Control Panel is easy to use. In all those years I have contacted customer support several times for various problems that I caused. Response time has always been very prompt. Excellent is my word for them.

Definitely a five star service. I’ve been in contact with Sure Support for many years. Always very prompt in answering my questions and suggesting solutions for my situation. An excellent five star support organization.

I have to say ICDSOFT are top notch. In the past few years, many of us have seen web hosting companies "nickel and dime" us with low cost options that have extra fees (if you want more than this number of pages, this many email accounts, change DNS etc) as you need more services. Not ICDSOFT they are upfront with pricing. They dont charge extra for support. It is also personalized support. They respond to questions and queries within 10 mins. ICDSOFT are also helpful. If there are issues with your account they work with you to resolve those issues. They are knowledgeable and can answer questions about a wide variety of tools from Wordpress to PHP. Kudos to the team

This is my 8th year with ICDsoft – longer than I have been with any of my 3 previous providers. Soon after starting with them on a test basis, I quickly moved all my hosted accounts there. Also, their cost for domain name registration is the lowest - and you do not have to deal with continual and annoying pitches. Their customer service and response time is absolutely the best. They have been able to solve programming issues with hosting, email and configuration that other providers simply have not had the same expertise or customer service level to resolve in such an incredibly timely manner. I am a provider of design and hosting services - not a programmer. This service is of great value to my business. The process ICDsoft has developed in their ticket system simply works. Their response time is second to none!

I've been a web developer for 20 years. For the first five of those years I stumbled and suffered over finding the right web hosting service. I've been with ICDSoft now for 15 years and are by far the best web hosting service I've ever worked with. Their tools are easy and comprehensive, their servers are fast and reliable, and most of all, their customer service and support system are the best I've ever dealt with. I've never had a hosting provider that was so helpful and quick to reply, 1000% recommended!

I've been with ICDSoft since 2004 and their service and support has been exemplary. Email support is almost instaneous and obviously one is dealing with highly trained technical people as answers are succinct and relevant. In all this time the system has always been up with zero downtime. Email has been seemless. On a recent issue trying to setup WordPress on three subdomains, not only did Support help setup what I was trying to achieve but they documented the whole process so maybe next time I will have a go at it without screwing it up. I have and would recommend ICDSoft without hesitation. Incredible service.

I'm in the UK and have been with ICDSoft for about 14 years and have multiple business web sites all hosted by them on the Economy shared servers in the USA and in all this time I have never had a problem that they caused. Their Support has been second to none in both speed and knowledge in the very few times the web sites and databases had problems due to my scripting errors. On the very rare occasions they do server maintenance, I'm always contacted explaining what they are doing and given the short time slot the work will be carried out. For me they are faultless and don't be put off by so few reviews here.

Within 24 hours of writing the review below, I hit my first ever snag with ICDSoft. Hopefully it is a one-off but I’ll have to live with it. I am unable to go into detail but ICDSoft is starting to encroach on customer territory when it comes to managing minor details of an account. It is NOT for ICDSoft to act as a nanny and dictate how a customer goes about its business. * * * * * * Back in 2006, I moved my web hosting to ICDSoft. I had experienced an awful year with Fasthosts and I then put the cost of a remaining ten months subscription to Easyspace down to experience when email simply would not work. ICDSoft just... well... provides a service. Little goes wrong from their end and most problems have been down to me doing something incorrectly. Support tickets are picked up within minutes and solutions take, maybe, tens of minutes. I can’t remember the last one that took more than an hour to resolve. Understated in advertising and hassle free is the only way I can describe the company. You get what you pay for and it works. .