Few problems, prompt solutions
Over the last decade, I've contacted support 28 times, always with satisfactory results. So, few problems, prompt solutions -- just the way I like it.
By Douglas R.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
746 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started all the way back in 2001 with the sole purpose of delivering exceptional services to our clients. No matter if you are just starting your online presence, or you are an experienced web veteran, we are here for you. Our clients are our biggest asset, so we take great care of them. To provide you with an exceptional service, we employ the best professionals, use the latest hardware, and all core systems are under our control. This gives us unmatched flexibility to cater to the specific needs of our clients. This is what makes ICDSoft a unique web hosting company, and we believe it is the best way to guarantee service quality and client satisfaction.We manage our own servers at three data centers around the globe, and we help clients from over 140 countries with their online success.Why ICDSoft?Get faster website speed and consistent reliability delivered through a hosting setup engineered for optimal performance, security, and stability. Count on our team of highly experienced and motivated experts to always quickly assist you with any questions you may have. Look no further for a highly dependable and reliable partner for your hosting experience.With each hosting account you get: Extremely fast and secure hosting environment 24/7 expert support by seasoned professionals 100-day money-back guarantee Increasing discounts for new orders AND renewals Free professional email service Free daily backups Free SSL certificates Free in-house control panel software Free site migration from another host Free social media backup serviceServicesWeb HostingTake advantage of our extremely fast and secure hosting environment to ensure your website's success.WordPress HostingExperts agree that ICDSoft is a top-tier WordPress host thanks to our WordPress-tailored performance and in-house developed WordPress management tools.Website BuilderBuild your dream website without any web development knowledge.Try ICDSoft risk-free with a 100-day money-back guarantee.
ICDSoft (icdsoft.com) has 746 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
746 approved reviews, newest moderated first
Over the last decade, I've contacted support 28 times, always with satisfactory results. So, few problems, prompt solutions -- just the way I like it.
By Douglas R.
Best customer support. Always quick, easy to understand. Never once had a problem in over 10 years of business.
By Nakia R.
I've been a long time customer of ICDSoft. The services they offer are top notch. I have never had an issue with downtime for any of my websites and their support team respond quickly and effectively to help me with any issues I may encounter with publishing. Excellent company to do business with!
By Christine J.
I have hosted several site with ICDSoft for the past 16 years. When I first started with them they were 5 star and since then they have only improved. They have the best support in the industry - bar none, and I have used many other hosting companies over the years.
By Richard
I have been with ICD since they were just in Hong Kong,before they acquired servers in New York. Ihave always been 100% satisfied with the service. II have never had a single comllainf.
By Dave L.
I have been with ICDSoft for almost 20 years through various of my companies and the services have been incredible. Over these years I have seen them evolve and be up to date in their services, prices and value. They never gave me a reason to move to some other service providers.
By Avec8 Holdings I.
I have been a satisfied customer for 15 years. I chose ICDSoft in the first place by sending a support message to five different hosting service providers. One never answered at all, others answered over a period of 7 days, but ICDSoft answered within 5 minutes. I operate 13 individual hosting sites and 17 different domains. After 15 years and 131 support requests of ICDSoft over that time, their service and support remains as professionl and satisfying as it was from the beginning. I cannot recommend ICDSoft highly enough.
By Dennis
I've been a customer for seemingly forever and while it seems that relying solely on email for support would be difficult, it's become one of the things I like best about the services they offer. Support responses are lightning fast, and they quickly drill down to the problem and solve it ... stat. Highly recommended.
By Jeff