Excellent
Excellent, fast delivery even in these horrible times...prices great..A+++++
By Fred G.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
475 approved reviews, newest moderated first
Excellent, fast delivery even in these horrible times...prices great..A+++++
By Fred G.
Wrong Product Fiasco I ordered from their website because I try to support Amazon alternatives. But I would not shop with this company again. They sent me the wrong product, it took a bunch of phone calls and emails before they acknowledged their mistake, and then it took another week to get the actual product (which they should have overnighted given their error).
By DNN
My experience was seamless, from selecting my product, placing my order, to receiving just a few days later. Thank you!
By Bette B.
Fast, dependable customer service with products that meet the needs of today's therapists. I would order from HPMS again.
By Renee P.
Simple order, good response and delivery.
By John L.
They are great good fit.
By Judy P.
Awesome product, they do the right thing and don't price gauge and customer service and shipping is wonderful. Will be a repeat customer
By Nazlee H.
On time and very efficient.
By DONNA K.