Excellent service!
Excellent service!
By francisco A.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
475 approved reviews, newest moderated first
Excellent service!
By francisco A.
Good choices. Good customer service.
By Deborah D. D.
As advertised and nice follow up
By Andre P.
Product is excellent quality and a great price. I would not choose free shipping again. It sat at my local Post Office for 3 days before they cared to deliver it.
By AuntieCheryl
Item exactly the same as the one at PT clinic. Helps to relieve tension in my neck. Very fast shipping.
By Valued C.
The response time to my inquiry and delivery of my ordered product was wonderful! So far, I'm very pleased with this company!
By Shannon A.
Response from HPMS Inc. dba The Therapy Connection· Nov 17, 2020
Thank you for your kind words. Be safe and stay well.
Good service. Surprised that UPS delivery came to our PO Box. Not sure UPS Mail Innovations is so innovative as it took four days to go from NH to MA (via CT) and landed in my mail box. Otherwise, I'm very happy.
By JJK
Just what I ordered and received in a reasonable amount of time.
By BRENDA L.