All ok except shipping which was a…
All ok except shipping which was a disaster. Can not recommend because of that.
By Steve K.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
475 approved reviews, newest moderated first
All ok except shipping which was a disaster. Can not recommend because of that.
By Steve K.
Loved the ease of ordering directly from the distributor rather than the big A company. My order arrived quickly with numerous confirmations, shipping details. I ordered 3 of the same product and was a little frustrated with the inconsistency of the fit (thumb support). Not HPMS's fault. I contacted customer service and I received an immediate reply and the issue was resolved within 24 hours.
By Satisfied C.
Shipped on time, got what I ordered
By Alex B.
Products I want and fast shipping. Excellent attributes for any business, this one included!
By Janet
Company had what I wanted after searching multiple other sites. They promptly sent me what I ordered and their tracking system kept me abreast of its progress. M London
By Marcia L.
Very prompt, professional and delivered quality products!
By Pamela C.
Product delivered as promised
By Don B.
They cancelled my order with a reason the manufacturer is no longer making the item. However I found it through another 2 sellers with no problem. I still have not seen my refund to my credit card. Will call my credit card company tomorrow to follow up.
By Jim