HostwindsReviews of hostwinds.com

Anyone able contact their support team? I need access the server to perform data recovery. Please advise.

I wanted to cancel my server as per the next billing cycle. I still had 2.5 months left of my billing cycle. Before cancelling, I asked the helpdesk whether my server would remain active until the end of my billing cycle. The answer was first Yes. So I cancelled, but then they came back to me saying: 'oh sorry, that was wrong, it will be deleted within 5 minutes'. So my server was deleted without warning! I still had open (negative) trades, which I then had to close manually with a loss. I asked for a refund of my last invoice as a minimum. Initially they refused and wanted to give me credit worth one quarter. Which was obviously useless to me as I wanted to cancel my server. After some escalation within the helpdesk, they admitted they messed up and agreed to refund the period I lost due to the pre-mature cancelling. So I increased my rating from 1-star to 3-stars (I still believe this is a big botch-up). See below transcript of the chat: Me What is not clear to me: if I cancel today, will I still have the server until the next due date? 11:10 AM Tony Yes, if you cancel today, your server will remain active until the end of the current billing period on 10/29/2026. You can continue using it until then. 11:10 AM Evan has joined this conversation Evan Hello, please note that cancellation is immediate and will result in server deletion within 5-10 minutes of the 'request cancellation' button being clicked. 11:12 AM I apologize for any confusion, please let me know if you have any questions 11:14 AM Me Oh can you please undo the cancellation then!!! 11:14 AM This is very unprofessional 11:14 AM Evan Unfortunately no, I'm sorry to say. Once cancellation is requested it's immediate (as indicated on the cancellation page). I've raised the issue with Tony's manager and I'm very sorry for the inconvenience. 11:15 AM Me Man this is really really really messed up.....

I've been testing their cloud portal for a small technical project. The network speed and uptime are quite decent for the price. However, the management interface feels a bit over-engineered and complicated for daily use compared to other cloud providers. Also, the documentation lacks depth on advanced networking configurations. It's an okay hosting provider, but there's a learning curve.

I liked to program organization. It was very easy to access and utilize.

good provider with good quality and internal processes.

Another website that doesn't work well/at all on Edge (android) - it's not alone there are one or two others. I had to switch to Firefox (android) half way though renewing to complete the transaction

After I fix ISP Block, I have to reinstall the whole system, why?

Transferring to Ultimate Business was not easy. To many technical issues and I still have to deal with Billing to get partial credit from my old plan to apply to the new plan.