Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
65 reviews
HosthubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hosthub is a vacation rental Property Management Platform that helps property owners & managers manage their properties on multiple channels like Airbnb, Vrbo, and Booking.com. Hosthub has everything you need to manage your properties effortlessly and reliably to increase your revenue, improve your operations, and save time and money.Hosthub provides an all-in-one solution that includes:- Availability & Rate Sync- Expense Management- Automated Messaging- Unified Inbox with AI assistant- Reports & Charts- Team Management- 30+ Integrations
Hosthub (hosthub.com) has 65 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
65 approved reviews, newest moderated first
Hosthub have exceptional support. Most chats are picked up by a human within 5 minutes and they typically track until resolved (rather than closing a case if you nare inactive for 10 mins). The platform could offer more in the way of integrations (eg. riparide) however the support team always make up for any product gaps.
By Chalet K.
I am extremely disappointed with my recent experience with Hosthub. My account was frozen for the second time on 02/16/2026 without timely support. What made the situation worse was that no one from support could even clearly confirm my account details or associated email, which created unnecessary confusion and delay. As a short-term rental host, reliability is critical. During the time my account was frozen, my Airbnb listing was at serious risk of being double booked and potential bad reviews. To prevent potential guest issues, I was forced to temporarily close my Booking.com calendar as well. This directly impacted my business and revenue. A channel manager is supposed to provide stability and synchronization across platforms — not create operational risk. When support is unresponsive or unable to verify basic account information, it raises serious concerns about internal processes and communication. I hope Hosthub improves its customer support responsiveness and account management procedures, because hosts rely on this software to protect their businesses. I deleted my account with them, and I'm currently looking for a new channel manager.
By Marco Le R.
Response from Hosthub· Feb 19, 2026
Thank you for your review. Your connection was temporarily restricted due to a repeated policy-related issue affecting the Airbnb integration. In such cases, synchronization is automatically paused to prevent further platform-level risk and protect the listing. Regarding support, our team can only provide account-specific assistance when contacted from the email address registered on the account. In this case, communication was initiated from a different email address, and until proper verification was completed, we were unable to share details, in line with our standard security procedures. The case was escalated internally, and the Head of the department personally attempted to reach you both via email and phone in order to resolve the matter promptly. Unfortunately, no response was received to the email communication, and the phone contact was declined before the verification process could be completed. We provided clarification -including explanatory screenshots- and were ready to proceed once verification was confirmed, however the account was closed before the resolution process could be finalized. We apply the same compliance and security standards to all users to ensure stability and protection across platforms. Our team remains available should you wish to revisit the matter. The Hosthub Team
Janice, Let me sincerely thank you for your outstanding help with the system installation. Your professionalism and patience were truly exceptional and not something to be taken for granted. If you’d like, I’d be more than happy to share this feedback directly with your managers — or feel free to pass this message along. This was genuinely one of the best service experiences I’ve had. Thanks a lotttt Gal 💙
By Gal S.
We used Hosthub for over two years, and it was nothing but frustration. The platform constantly had issues — things would work for a month or two, then suddenly break again. Their tech team always had an excuse, never a real solution. These repeated failures caused multiple double bookings and thousands in lost income. Despite giving them countless chances to make things right, nothing ever improved. Their final message to me was, “We understand your frustration and sincerely regret that we won’t be able to continue supporting you at this time.” That sums it up — they simply don’t care. After switching to another platform, we immediately saw how many basic features we had been missing all along. Don’t fall for their marketing — there are far better, more reliable options out there.
By Brent P.
Response from Hosthub· Oct 10, 2025
Hi Brent, We’re very sorry to read that your experience with Hosthub left you frustrated - that’s never what we want for our partners. Over the time we worked together, our team did its best to address every issue raised, often directly through the highest ranks of our Operations dpt to ensure you always had priority attention and full transparency. While many of the technical challenges you encountered originated from external factors. such as delays from connected channels or the limitations of a custom setup, our team consistently worked to minimize their impact. We even took responsibility in cases beyond our direct control, including covering costs stemming from third-party limitations, because we genuinely wanted to help you. We regret that our efforts didn’t restore your confidence in our service. We truly appreciate the collaboration we had and the time you spent with us. Your feedback has helped us strengthen both our technology and our support processes, and we wish you all the best moving forward. -The Hosthub Team
I’ve been using this channel manager for some time now, and honestly, it makes my life so much easier. It’s super easy to use, keeps everything organized, and I’ve noticed a real boost in my bookings. Plus, whenever I had questions, their support team was quick and helpful.
By Thessalonian S.
Great communication and great service.
By Binobi
Most of the crew that im speaking with is always very helpful and respond to all of my questions as soon as possible.
By Paris
Totally intergrated with my business and my needs and very helpful and kind support
By Lefteris
