HosthubReviews of hosthub.com

Response from Hosthub· Feb 19, 2026

Thank you for your review. Your connection was temporarily restricted due to a repeated policy-related issue affecting the Airbnb integration. In such cases, synchronization is automatically paused to prevent further platform-level risk and protect the listing. Regarding support, our team can only provide account-specific assistance when contacted from the email address registered on the account. In this case, communication was initiated from a different email address, and until proper verification was completed, we were unable to share details, in line with our standard security procedures. The case was escalated internally, and the Head of the department personally attempted to reach you both via email and phone in order to resolve the matter promptly. Unfortunately, no response was received to the email communication, and the phone contact was declined before the verification process could be completed. We provided clarification -including explanatory screenshots- and were ready to proceed once verification was confirmed, however the account was closed before the resolution process could be finalized. We apply the same compliance and security standards to all users to ensure stability and protection across platforms. Our team remains available should you wish to revisit the matter. The Hosthub Team

Response from Hosthub· Oct 10, 2025

Hi Brent, We’re very sorry to read that your experience with Hosthub left you frustrated - that’s never what we want for our partners. Over the time we worked together, our team did its best to address every issue raised, often directly through the highest ranks of our Operations dpt to ensure you always had priority attention and full transparency. While many of the technical challenges you encountered originated from external factors. such as delays from connected channels or the limitations of a custom setup, our team consistently worked to minimize their impact. We even took responsibility in cases beyond our direct control, including covering costs stemming from third-party limitations, because we genuinely wanted to help you. We regret that our efforts didn’t restore your confidence in our service. We truly appreciate the collaboration we had and the time you spent with us. Your feedback has helped us strengthen both our technology and our support processes, and we wish you all the best moving forward. -The Hosthub Team

Response from Hosthub· Jun 12, 2025

Dear Tatiana, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your interaction with our support did not meet your expectations. We understand how frustrating it must have been to feel misunderstood, especially when you were already dealing with a login issue. Please know that we take your feedback seriously. We’ve already looked into the situation thoroughly and believe it was a case of miscommunication, which we’ve addressed internally to ensure it doesn’t happen again. We’re genuinely sorry to see you go and regret that this was your final impression of our service. If you ever reconsider in the future, we’d love the opportunity to make things right. Wishing you all the best, Hosthub

Response from Hosthub· Mar 28, 2025

Dear Christine Houston, We truly appreciate your feedback and thank you for sharing it with us. We understand that delays can be frustrating. While there may have been instances where responses took a little longer, this was to ensure that your inquiries were thoroughly researched and that we could provide the best possible solution. Please rest assured that we strive to respond to all inquiries as promptly as possible and have made sure all of your messages were addressed. We value your input and are here to help with any further questions or concerns you may have.

Response from Hosthub· Jan 7, 2025

Hello Tele, Thank you for sharing your feedback with us. We’re really sorry to hear you’re unhappy and we’re always here to help and sort out anything you need. Οur customers always have the option to cancel their subscription at any time without any unnecessary charges, in order to be nothing for them to worry about. The issue you mentioned appears to be a rare occurrence that may have happened inadvertently. In order to investigate it and find a resolution, we will need your account details. All you need to do is contact Hosthub’s chat through our website, so we can figure out exactly what happened and resolve it as a priority.

Response from Hosthub· Nov 16, 2022

Hi Maria! First of all, we're really sorry for what has happened and the losses incurred. We really are. As we have already mentioned in our support conversations, all this was caused because you never filled in the cleaning fee in our system. Had you filled in the cleaning fee which is clearly visible in your rates management we would have synced it to Airbnb. Every booking you received had a cleaning fee of zero which you could also see in our system. Sometimes this happens to other customers too. They might forget to add a cleaning fee in their rates settings and get a couple of bookings without a cleaning fee. They usually realize after 1 or 2 bookings and add it then. The problem was that it took you more than 8 weeks and 45 bookings before you realized that your bookings did not have a cleaning fee, which led to the disproportionate increase in the total losses. Even so, we offered to cover the cost of many of those bookings, including 2 years of free subscriptions for our service, which you didn't accept. We handled the case as professionally and as empathetically as possible, but at some point, we felt that you should also assume part of the responsibility - after all, we do not have unlimited resources either. Even so, we still offered a very healthy compensation, which we really hoped you would accept. Even at this hour, we are still hoping we can find a viable solution and are available at any time that suits you to discuss this again to find a solution. Yours truly, Alexander Caravitis Co-founder & CEO Hosthub