Jessika was very patient and…
Jessika was very patient and informative throughout the entire process. She waited on the phone with me and helped solution the issue we were having. 10/10!
By Jessica J.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Jessika was very patient and informative throughout the entire process. She waited on the phone with me and helped solution the issue we were having. 10/10!
By Jessica J.
Chy and Skylar were both very helpful, patient and courteous in dealing with this old man access the user portal and I appreciate the professional manner in which they demonstrated their concern, making me feel like a valued customer.
By Marion C.
Mercie Davis was extremely helpful in setting up my new account at Horizon Trust. Her demeanor was very friendly and pleasant, and she proved very knowledgeable of the appropriate requirements. Mercie conducted herself professionally at all times, and her support was greatly appreciated.
By Ruston E.
Informative, helpful, and efficient.
By Stacey
Response from Horizon Trust· Jul 7, 2022
We count ourselves lucky for customers like you. We look forward to working with you again in the future!
The staff is very available and helpful. The website could be a little more user friendly
By Philip B.
Jessica was knowledgeable and very experienced in today's transaction. I felt I was in good hands as she facilitated the rollover.
By Dawn S.
Response from Horizon Trust· May 31, 2022
Thanks for leaving Horizon Trust a 5-star rating, it's truly appreciated!
The Horizon Trust team is amazing! They take you step by step to make sure you understand the options and the full scope. Thank you Jessika Soto for taking care of me!
By Victor
Response from Horizon Trust· May 31, 2022
It was great to hear that you enjoyed your experience with Jessika. We really appreciate your detailed review and the fact that you had a pleasant experience so far.
Chy was very helpful and answered the questions I had thoroughly. Thank You!!
By Richard J.
Response from Horizon Trust· May 31, 2022
Thank you for rating and reviewing your experience with Chy!