Very Helpful
Jessica S. was very helpful - she guided me through the Horizon Trust website, and walked me through distributions and investments.
By PJM
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Jessica S. was very helpful - she guided me through the Horizon Trust website, and walked me through distributions and investments.
By PJM
Chy has been a pleasure to work with this last week. She is informative and has a way of explaining so the lay person can understand. She is cheerful and caring. Thank you so much Chy...
By Mary Jane F.
CHY was very helpful and very nice to speak with! She went out of her way to help me with the paperwork I needed to fill out and she helped me by explaining all to me on what I needed to do! She is a very good person, the company is lucky to have her!
By Bruce W.
I like that customer service is quickly available. All people are very professional, knowledgeable and friendly. I like SDIRA concept and I like how this company is managing my account
By Svetlana A.
Chy was responding back to a call my partner had made into the bank. While we were on a call we conferenced her in and she was more than helpful and polite. Chy was very prompt in returning my email coming in for processing. Chy makes a great addition to any team, especially to ours when we call or email in.
By Scape S.
Chy is so patient, easy to talk to, and explains everything in a calm yet confident manner I have had this same experience with every customer service rep or sales rep I have dealt with at Horizon Trust. They are all just exceptional! Thank you for making things that are very complicated, seem not-so-complicated! I know I am in good hands. Thank you
By Elizabeth D.
An investor has to make many decisions quickly and need to be comfortable that they selected the best TEAM... Kelsea went further than the extra mile... She went the extra TEN miles to help get all the required paperwork done for moving forward on new investment. I had great confidence and even brought more clients because I felt very confident that new clients would want same great customer service !!!
By Keith K.
I am so happy I found Horizon Trust!! Brandi was wonderful, helpful and communicated well while setting up my SDIRA! Cheyenne was great to talk to regarding some questions I had about investing. Very smart and friendly people working at HT!! Thank you!
By Laura