Jessika Soto was very pleasant
Jessika Soto was very pleasant, professional and thorough.
By Kim M.
Response from Horizon Trust· Jun 12, 2023
Thank you for your kind words and for supporting Jessika's stellar service.
Wednesday, November 4, 2026 · Customer reviews of US businesses

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572 reviews
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Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Jessika Soto was very pleasant, professional and thorough.
By Kim M.
Response from Horizon Trust· Jun 12, 2023
Thank you for your kind words and for supporting Jessika's stellar service.
Celeste was excellent! She helped me solve a complex situation and gave me excellent guidance. I highly recommend her.
By Jay C.
Excellent service, as always
By Donna C.
Kelsea Gines has been great every time I have asked for her help. She has gone above and beyond what’s expected. If it wasn’t for her I would have probably had my SDIRA with another firm. She explained the fee structure very well and that was the difference.
By customer
Jessika was amazing and helped me dial my brokerage and we got transferred 3 times. Jessika was my advocate without me having to say thing (go Jessika!) because I certainly felt it and she voiced it for me "we kind of feel like we're getting bounced around". Jessica was also SUPER patient with me because we were on hold for 30 - 40 minutes on top of getting transferred a few times. She checked in with me and made sure we had a game plan moving forward and potential timelines (quickest to slowest) and really aligned my expectations
By Freddy
Jessika and the rest of the team made moving money into a self-directed IRA extremely easy! Thank you for the great service!
By Deirdre S.
Mercie Davis was the funding specialist who has been helping me with my fund roll over needs. She did the call with me and guided and helped me to answer questions I did not understand. Mercie also helped me fill up the roll over form required by the other firm. I appreciate all the guidance and help she extended and still doing for me on this process of transferring my funds in order to achieve my goal.
By Avi M.
I've been a member with Horizon Trust for 10 years and the customer service is always top notch! I called today requesting info about crypto investing through my IRA and received the info I needed while on the phone: Jessica walked me step by step to the correct link on the site which helped me out immensely.
By Melanie H.