Representative was clear & concise…
Representative was clear & concise every step of the way. So patient was mind blowing to me.
By Maya
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Representative was clear & concise every step of the way. So patient was mind blowing to me.
By Maya
Mercie was extremely professional, very knowledgeable in explaining the process. I felt I could trust her with my business. I would highly recommend. Thank you
By LaMark Bam V.
Jessika Soto was extremely helpful with my transfer. Not only was she determined and efficient. Her representation gave me good results and my transfer was completed. Thanks to Jessika and the Horizon Transfer Team. I appreciate you.
By annie Ali B.
I love Horizon Trust. They are always pleasant and able to answer questions & meet my needs. I have learned so much watching the webinars too. Thanks for giving me more control over my money.
By Sherri H.
Every time I have needed help with something on my account the Horizon Trust, they have been very helpful, and Dana was a great help. She has helped me twice to navigate distribution of funds from my previous employer's 401-k and ESOP. She is very knowledgeable, patient with all my questions, makes the process very easy. By myself passed distributions were pain full, she knows how to talk to these people. If she doesn't know the answer, she will research it and get back to me right away. With help like this I am very happy to be with Horizon Trust.
By Vincent G.
Had a issue with parking in Southport (my fault). rang horizon up and talked to an amazing lady called tony. Helped me sort it out .wish there was more like her.
By Roy F.
Competent, extremely friendly, and so easy to work with!
By Brenda D.
Samantha was friendly, informative and helpful in assisting me as a new client with navigating the website and discovering the options available.
By Carla C.