Horizon was very proactive with helping…
Horizon was very proactive with helping me transfer funds from one company to theirs. The process went smoothly.
By Guy
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Horizon was very proactive with helping me transfer funds from one company to theirs. The process went smoothly.
By Guy
Great follow-up and communication! Very nice staff on customer service and Sales. Amber and Mercie have been amazing!
By Carlos G.
Dana Gross made this transfer very seemless
By Aaron C.
Taddie (and so many others in the past) walked me through the deposit form so I was finished with the whole process in less than 35 minutes. I appreciate having a person who will guide me through the forms so I don't have to struggle to complete them. Even if I've done them before, it's new information to that specific transfer, and I don't necessarily recall the answers from previous transactions since I don't do them that often. This is what I most like and appreciate about Horizon, they will tell you exactly what to do to complete what you want done. I really appreciate this type of customer service! Keep it up ladies and gents!
By Crys C.
Mercie has been very helpful during the onboarding process. Thank you Mercie! You are greatly appreciated.
By Lynda
Jessika was was very attentive to the process and helpful navigating through the whole process as was her backups when she was not there . Great job
By MICHAEL D.
Samantha made my experience exceptional. She evokes a sincere care, patience and friendliness in her service approach and placed me at ease immediately. Also, throughout the process, when I asked questions as we proceeded she was a good listener. Some of us don't know what we don't know, and her guidance was informative and even keeled that I knew she was a pro, even going above and beyond to ensure your processing team was informed, and to my delight she was even able to provide me with a timely receipt. Thank you Samantha!
By Laurie
A plus customer service working with Jessica!
By Preston S.