Amber and her expertise.
Amber was knowledgeable and very helpful. Very grateful for the help.
By Erik B.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Amber was knowledgeable and very helpful. Very grateful for the help.
By Erik B.
Mercie has been incredible to work with.
By Kelli
I called at the end of the day. My call was answered by Ben (I've spoken with Ben before) and he was as cheerful and helpful as if I was his first caller of the day. He was helpful and knowledgeable; my problem was solved. Thank you once again.
By Laurie H.
I’be worked directly with Amber for a while, and my experience with her has been amazing. So much so that I’ve referred friends and colleagues to her, which is the ultimate compliment. Her knowledge and professionalism shine in everything she does. She’s a great partner.
By B F.
Mercie, made everything super easy! She told me everything to expect and broke it all down into simple steps.
By Sam M.
Robert was very helpful when I called to get a few questions answered. I love how easy it is to get ahold of someone at Horizon. Great company to work with .
By d oquist O.
Paperwork Problems: I had problems with a document that needed to be signed... and Horizon Trust came through for me. I talked to 3 different people over a two day period. Each were cheerful and spot on in helping me get the paperwork in correctly. I've been with Horizon Trust for over a year, and the their excellent and cheerful service has been consistent.
By Barb W.
Robert was great! He was able to walk me through the process and was genuinely nice. I really appreciated his customer service which is rare these days.
By SA