Smooth and fast
No issues, fast delivery. Even when they were having some issues with their site domain it had no effect on the deliveries smoothness.
By Lili
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
149 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Honkai (honkai.shop) has 149 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
149 approved reviews, newest moderated first
No issues, fast delivery. Even when they were having some issues with their site domain it had no effect on the deliveries smoothness.
By Lili
I bought a DL 20 cm plushie and a Caelus puppet the the the DL came first it was amazing the only thing I didn't like about was that after a while the hair got tangled and frizzy but that was probably me and I enjoy the plushie. The Caelus puppet came a few weeks later and it was amazing at first but month later a part of his jacket broke I fixed it but I'm still a bit disappointed that it broke but other than that everything was amazing!
By Ryu H.
My experience with this store was amazing, they mailed me about inconveniences with a Figure, and they promptly helped me finding a solution; furthermore, when I received my Figure, it was well packed, and everything was great! Will definitely buy from them again
By Jeff B.
Gonna give a 5, but it's a very close 5. Stuff arrived completely fine! But I found it odd that they don't send an E-Mail when stuff is shipped. So keep an eye on your order page where the Tracking code will be! The third parcel was somehow delivered with a carrier I had never heard of that almost caused some issues due to their lack of dropoff points. Not directly their problem, but it was a bit inconvenient. However the products itself are as advertised and CS reacts perfectly fine. And I'll definitely purchase stuff again from them in the future! Very good and easy spot for HSR merch.
By YamiYuseiGG
Package come fast and without any issues
By Sygines
Tried out the product and found it was very well made. Love it!
By David A.
High quality products and good service!
By Oussama
Staff were quick and precise in answering enquiries, and polite all the way. A good solution to having to figure out how to order from Taobao and Mihoyo official store in Chinese.
By Rin Y.