Great comms!
The exchanges I've had about my orders have been great. A very helpful and attentive service.
By Lexie N.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
149 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Honkai (honkai.shop) has 149 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
149 approved reviews, newest moderated first
The exchanges I've had about my orders have been great. A very helpful and attentive service.
By Lexie N.
I was worried when I couldn't get the tracking to work but I got exactly what I paid for! It even had a card verifying that the stone was real which was pretty cool. As an Aventurine fan this was worth the wait!
By Laila
I appreciated the discount given on the website and security of the insurance, the only problem I encountered was while tracking my package I wasn’t able to see updates after it went abroad. I did get the package at the end of the day though.
By Amari
The item arrived, I was really worried about it because of the website domain issues but it has arrived safely. A bit late but better late than never. The customer service always replied fast and was very helpful.
By Danica
Got my item, perfect condition. Fair price, thanks :3
By Allison H.
Available and very mindful!
By Mihaela Alina F.
Great vendor that can be trusted, was worried at first because I had never heard of them before, but that worry was instantly washed away with their level of service
By Jackson
Super easy to talk to support, also very strong on communication and keeping me updated on things which is super helpful and appreciated. Willing to come to a mutual understanding before taking action. I had an item sent to me that wasn't what I had ordered, and they immediately resent the item out to me. The item I had received I sent back to them, as it wasn't damaged or opened in any way, and they covered the shipping cost to get it back to them. Super friendly and very comforting support team. Not thay I hope something comes up where I need to ask for help again, but I know that if I do, I will be taken care of.
By Jamie D.