Holt's CigarReviews of holts.com

Don't fall for the sampler pack its 5 cheap cigars worth 20 bucks tops. Disappointing

Jackie provided truly exceptional customer service. After I emailed Holt’s to share concerns about a previous order, she responded promptly and followed up with a personal phone call. She listened carefully, addressed the issue, and went above and beyond by inspecting my new order before it was shipped. Jackie exceeded my expectations, and her professionalism and genuine care were greatly appreciated. Top-notch customer service—thank you, Jackie!

I have been buying cigars from Holt’s for about 5 or 6 years and must admit their customer service people are top rate. I have yet to have a problem with any order shipped to me. I spend about $4,000 to $5,000 per year. I smoke cigars exclusively during Baseball season which for me goes from Spring training games through post season. My only issue is Holts doesn’t carry the full line of Aging Room cigars.

Holts cigars exclusively features positive reviews on its website. It is important to note that our experience indicates a less than satisfactory engagement with this organization. We encountered issues with product quality, specifically dry and deteriorating cigars on the day of delivery. Furthermore, the company's refund policy requires customers to cover return shipping costs for defective merchandise. Our interactions with their customer service department have been consistently unhelpful.

Discovered Holt’s Youtube channel a couple of months ago and decided to make my first purchase. Good prices, fast shipping, great cigar quality! Just placed my second batch order early this week and is about to be delivered before the weekend! Great smoke shop!

Made several online orders with zero problems, issues, or concerns. The website is super easy to use and I love how fast I can place an order. One of my go-to cigar sites.

About 10 days ago, I purchased a box of Villiger White Forest "Gordo" cigars. They were delivered last Friday, and since then, I have attempted to smoke eight of them. Each one, I am sorry to say, was awful. They each had a solid stick of tobacco in them that made drawing virtually impossible, and with each cigar, the wrapper burned like tissue paper, leaving ashes all over. This is the first time I have ever had a problem with cigars purchased from Holt's and I have been a customer for several years. I truly hate to write this kind of review because all of my past experiences with cigars purchased from Holt's has been great. However, these cigars should never have been sold.

I ordered a $450 box of Olvia Masterclass #3s and they sent me 20 stale, hard cigars in a plastic zip-loc bag labeled 'rolled in 2006' and told me my CUBANS were rolled 'in-house'. This company is not trustworthy.