Fast and friendly service and always on…
Fast and friendly service and always on top of things such as fraud or any other issue
By KENNETH
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
174 reviews
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At Heritage South, “We Help When Others Won’t” is not just another marketing slogan we came up with; it’s what our members tell us we do every day. We have story after story about how we’ve done that for other members. We hope you’ll be able to add to those stories as you experience the Heritage South difference! Our membership is open to anyone who lives, works, worships, or attends school in Bedford, Marshall, Rutherford, Cannon, or Maury counties or the cities of Tullahoma, Manchester, Winchester, Decherd, or Fayetteville.
Heritage South Community Credit Union (heritagesouth.org) has 174 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
174 approved reviews, newest moderated first
Fast and friendly service and always on top of things such as fraud or any other issue
By KENNETH
I have been a member since 08/2012. I have always been treated with the upmost respect, have always been helped with any questions or concerns I have ever had with a sense of urgency and have always referred everyone to become a member with HSCCU. I may be partial but you all at the Lewisburg, TN branch deserve a raise & a bonus for being the ABSOLUTE BEST!!!
By KAYLA B.
We have been with HSCCU for over 30 years. And when you say you help where others won’t is so very true. You have helped our family many times over the many years and we are so thankful to have a Credit Union like HSCCU.
By Valorie H.
Always friendly faces and helpful when we have questions
By ROBERT
Heritage South is a great credit union. I have been a member for over 25 years. They have really grown and expanded in recent years, but they still maintain that small, hometown feeling that is so important in a financial institution. Their employees get to know their members, so you feel like a friend when you interact with them and not like you’re talking to a stranger or a detached person who is just there to collect a paycheck. I feel like they handpick their employees very carefully for that reason. As far as services they offer, I am very impressed. They have a great mobile app that has all the bells and whistles you could think of. And they’re adding new services all the time! That says a lot about their willingness to accommodate the financial needs of their members and keep up with an ever changing industry. I recently contacted them to add mobile deposit service on one of my accounts, and the employee had it done before we even ended the conversation. Couldn’t ask for better, quicker service than that!
By KBrad
The help I receive from Patsy. The Lewisburg office and the girls on my account on my phone. I wish yall would open an office in Pulaski.
By Kim B.
Do not not pay same charges every month
By BRUCE
Lewisburg branches have the best loan officers. Shelbyville has great customer service and drive-thru. The mortgage dept needs a lil more CSR.
By Marcie