Helpful
Helpful, kind, personable people. More like an Ole’ Time Hometown local Bank use to be. Fair and willing to help meet you needs and work with you.
By JEANINE
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
174 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Heritage South, “We Help When Others Won’t” is not just another marketing slogan we came up with; it’s what our members tell us we do every day. We have story after story about how we’ve done that for other members. We hope you’ll be able to add to those stories as you experience the Heritage South difference! Our membership is open to anyone who lives, works, worships, or attends school in Bedford, Marshall, Rutherford, Cannon, or Maury counties or the cities of Tullahoma, Manchester, Winchester, Decherd, or Fayetteville.
Heritage South Community Credit Union (heritagesouth.org) has 174 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
174 approved reviews, newest moderated first
Helpful, kind, personable people. More like an Ole’ Time Hometown local Bank use to be. Fair and willing to help meet you needs and work with you.
By JEANINE
Overall the experience has been good. However, the new mobile banking app leaves a lot to be desired. There is absolutely too many steps and choices for logging in. Also, once at the dashboard new pop ups that are unnecessary.
By customer
Tremendous service, friendly staff. The team has always been helpful to me and my family through all of our lending needs, offering assistance and guidance when others would not. We appreciate the wonderful service over the years and look forward to many more!
By AMY
Everyone is so nice! They have really come through for me when I needed help!
By CANNIE
I am always kindly and respectfully recognized and greeted as a CU member. Transactions are handled efficiently and correctly. HSCCU has been, and will continue to be, an important part of my financial planning and business process.
By T. L. S.
Great customer service!!
By Buddy S.
I have been banking with HSCCU since 1999 and could not imagine going to any other banking institution. Great service, wonderful people, kind and caring staff. They are the best!
By MAE-TN
Their security is awesome. They have always been there when I needed a loan. And they are always very friendly and helpful.
By Barbara