Their customer service is one of a kind
They are not like any other banks or credit union, to me they are more helpful.
By Leon
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
174 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Heritage South, “We Help When Others Won’t” is not just another marketing slogan we came up with; it’s what our members tell us we do every day. We have story after story about how we’ve done that for other members. We hope you’ll be able to add to those stories as you experience the Heritage South difference! Our membership is open to anyone who lives, works, worships, or attends school in Bedford, Marshall, Rutherford, Cannon, or Maury counties or the cities of Tullahoma, Manchester, Winchester, Decherd, or Fayetteville.
Heritage South Community Credit Union (heritagesouth.org) has 174 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 10 reviews with 4 stars · Clear filters
They are not like any other banks or credit union, to me they are more helpful.
By Leon
Staff shows, they care about Me being there and they know My Name . MEANS S LOT TO ME
By NATHANIEL
everyone very helpfull.
By Daisye P.
Staff are always friendly and don't mind helping
By STANLEY
We have had difficulties finding out with getting information about our Heloc payment but your employees have been very helpful and kind during the last several months of inquiries.
By Mark C.
Haven’t been in the bank in a while, everything is handled over phone and in mail with Debbie Drewk. She takes care of me.
By BILLY
It really should be a five star. The only thing I would be nitpicky about is the location is super inconvenient and I can only barely make it out there one time a week. We need a location on the Old Fort Parkway, Franklin Road side of town ASAP.
By JOE
Overall the experience has been good. However, the new mobile banking app leaves a lot to be desired. There is absolutely too many steps and choices for logging in. Also, once at the dashboard new pop ups that are unnecessary.
By customer