Great customer service
Great customer service, super responsive with follow through and checking in. Much appreciated!
By JULIE P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
6,611 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Great customer service, super responsive with follow through and checking in. Much appreciated!
By JULIE P.
It is exactly what I asked for. That you so so much.
By Ruby H.
Failed it get me the medication before I ran out of the prescription, and then failed to connect with me about getting an emergency prescription sent to a pharmacy when it’s advertised they reply within 24 hours for all communication. So fed up and frustrated that they won’t fix the situation
By Chelsea V.
I cancelled my plan, and removed my payment info and was still charged and shipped a prescription I did not need. When I tried to stop the shipment and get a refund they told me that it wasn't possible and I would just have to deal with the $65 loss. 10 out of 10 do not recommend
By Emily G.
Response from Hello Alpha· Jul 15, 2021
Hi Emilly - thank you for reaching out. I have checked with out care team and they have confirmed your account has been cancelled. Please note that removing payment info does not ensure your account is cancelled.
I love that I got my birth control right before my period even started again and I’m set for 3 months 👍🏼
By Jaimie M.
Very convenient and I love it!
By Indya B.
I love Latisse and they are so quick to get the prescription!
By Jennifer
Alpha Medical was quick and easy to use. They worked with me and didn't just try and sell me the most expensive stuff. Very helpful.
By rosalie C.